Application Support Engineer

Husch Blackwell LLP is a full-service litigation and business law firm serving clients with domestic and international operations. The Application Support Engineer will provide day-to-day technical support for the firm's financial and administrative systems, troubleshooting issues for both internal and external clients and ensuring superior service experience for end users.

Responsibilities:

• Troubleshoots incoming 3E, 3E Workspace, Paperless Proforma, Intapp Time, Intapp Open, Intapp Terms, Intapp Integration Builder, and ancillary application issues
• Becomes subject matter expert on legal, financial, and administrative databases
• Schedules and performs systems operations, upgrades, maintenance and modifications
• Maintains and prioritizes issue logs and manages each ticket until a satisfactory resolution is found
• Opens tickets and works with vendor support as needed to resolve issues
• Works with team members to determine automation solutions to repeated issues
• Maintains a working knowledge of all applications, in-house enhancements, and updates documentation
• Has a clear understanding of the integrations and dependencies between systems
• Ensures that issue/ticket resolutions are meeting acceptable service levels to maintain superior service experience for end users
• Makes recommendations on modifications, enhancements, replacements and improvements to the firm's applications
• Coordinates with other IT personnel on issues related to deployment of the financial and administrative applications
• Prepares basic visualizations (Excel reports, dashboards, or other formats) for non-technical stakeholders as requested

Requirements:

• Bachelor's degree in a related field, or equivalent combination of education and relevant work experience
• Proficiency in MS SQL Server
• Experience with Elite 3E or Intapp products required
• Experience working with databases and data warehouses
• Strong analytical and problem-solving skills
• Excellent communication, organizational, and interpersonal abilities
• Ability to define and communicate desired outcomes clearly
• Demonstrated ability to meet deadlines and achieve goals in a fast-paced environment
• Effective collaboration with individuals at all organizational levels
• Ability to work independently with minimal supervision
• High level of discretion when handling confidential information
• Customer service orientation with a commitment to high standards
• Creative, adaptable, and innovative team player
• Experience with Azure
• Working knowledge of accounting and finance
• Familiarity with law firm operations and legal processes
• Elite 3E, Workspace, Paperless, Xcelerate/AFS, DataInsights, eBillingHub
• Intapp Time, Open, Integration Builder, Terms, Walls, Billstream
• Big Hand Iridium
• UKG (Ultimate Software/Kronos), UKG People Analytics
• Dell Boomi
• Emburse Chrome River
• Coupa
• Litera CE Manager, PS Ship
• Laurel
• LawPay
• PowerBI, Report Builder
• PowerAutomate
• Sage FAS
• Aderant viGlobal viDesktop, viRecruit, viWorkAllocation, viEval