Senior Project Manager

Brightree is a wholly owned subsidiary of ResMed, focused on cloud-based patient management software. The Senior Project Manager will lead large-scale, customer-facing SaaS implementation projects, ensuring successful deployments and high customer satisfaction through effective project management and collaboration with various stakeholders.

Responsibilities:

• Lead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-live
• Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts
• Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization
• Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations
• Serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations
• Facilitate customer workshops, requirements sessions, status reviews, and executive updates
• Proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget
• Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting
• Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness
• Own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection
• Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations
• Provide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologies
• Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes
• Champion delivery excellence, customer value realization, and scalable implementation practices
• Approximately 25% travel to customer sites, Brightree offices, or industry events within the United States

Requirements:

• Bachelor's degree in Business, Technology, or Healthcare
• 5+ years of project management experience, with at least 3 years in SaaS customer-facing implementations
• PMP Certification
• Demonstrated ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments
• Strong working knowledge of project accounting, budgeting, forecasting, and resource management
• Proven success leading cross-functional teams without direct authority
• Experience with complex integrations, interfaces, infrastructure components, or third-party vendors
• Excellent communication skills and ability to influence stakeholders at all levels
• Experience in regulated industries or healthcare environments
• Demonstrates 'drives collaboration' by building trust and strong partnerships, fostering open communication and shared accountability
• Strong customer orientation and ability to guide customers through change
• Strategic problem-solving and conflict-resolution skills
• Ability to simplify complexity and communicate clearly
• Strong organizational discipline and attention to detail
• Adaptability in fast-moving SaaS environments
• Lean Six Sigma Green Belt or Black Belt certifications
• Experience with SaaS implementations in healthcare, pharmacy, or post-acute care
• Experience using project tools such as Smartsheet, Jira, MS Project, or similar
• Experience working in global, matrixed organizations