Data Operations Engineer IV - iSeries Operations Support (REMOTE)

Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Data Operations Engineer IV will perform mid-level system support activities for all applications in the iSeries Operations environment, ensuring application availability and high performance while mentoring a skilled team of engineers.

Responsibilities:

• Lead the day-to-day direct L2 system support activities of the 365x24x7 iSeries Operations team in production and non-production spread across multiple countries
• Strong experience supporting applications with various technology backgrounds, such as iSeries, RPG, and ETL processing
• Translate technology details to clients by taking the consultative lead
• Utilize operating procedures and use process improvement methodologies to identify areas for optimization, automation, and continuous improvement
• Identify the root cause and permanent fixes for production incidents
• Strong emphasis on continuous monitoring, setting alerts, and reacting quickly during production incidents to recover the application and minimize impact
• Assess impact and provide direction for all Changes implemented to Production
• Mentor the team for technical guidance to the team and serve as a point of escalation
• Responsible for meeting the availability target for all critical applications and SLA for all incidents
• Utilize enterprise tools and processes effectively to ensure high availability and stability
• Provide directions to detect and resolve underlying issues within applications, ensuring effective problem-solving and remediation
• Create documentation for standard operating procedures (SOPs), incident reports, and a repository for known issues from production incidents
• Analyze high-critical items promptly to ensure timely completion
• Perform/Assist quarterly capacity management for all critical applications
• Effectively collaborate with other teams within IT Operations and with other departments, contractors, partners, and third-party vendors
• Work closely with business partners and vendors to understand their product road maps and how they fit the IT Operations plan
• Lead and ensure timely completion of all routine maintenance activities
• Proactively pursues development opportunities and show expected progress on learning plan
• Creates an environment that promotes end-user self-sufficiency
• Produces innovative solutions for a variety of complex problems
• Since input data generally comes from diverse sources, is responsible for recognizing probable conflicts and integrating diverse data elements and sources
• Perform other duties as assigned

Requirements:

• A Bachelor's degree in Computer Science, Information Technology, Information Security, or a related field, or an equivalent combination of education and experience, is required
• Advanced knowledge of troubleshooting the iSeries
• 8-10 years of experience supporting users through technical support of the applications, developing procedures and reporting tools, facilitating and coordinating training and other technical support
• Microsoft Certified: Azure Fundamentals is preferred
• 5 years of experience in financial services strongly preferred
• Experience establishing SLAs and availability goals to meet business requirements and budget constraints preferred
• Experience working with regulatory, privacy, security, and associated laws, rules, and regulations, including all applicable standards preferred