Customer Service Operations Specialist

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. They are seeking a Customer Service Operations Specialist to support daily operations of the Customer Service unit, focusing on associate development and acting as a liaison between Customer Service and Revenue Cycle teams.

Responsibilities:

• Deliver training for new hires and existing Customer Service staff
• Identify training needs, conduct assessments, and design, maintain, and deliver curricula aligned with departmental functions
• Provide structured onboarding support by monitoring calls and evaluating quality outcomes
• Evaluate training effectiveness to ensure skill adoption and compliance
• Partner with the Ensemble training team to align with company-wide training standards
• Provide operational floor support to ensure adherence to processes and procedures
• Apply critical thinking and problem-solving skills with a comprehensive understanding of Revenue Cycle operations
• Communicate performance trends and insights to cross-functional teams to improve outcomes
• Support a diverse client portfolio, requiring expertise across 20+ clients
• Advise on IT systems and data-driven operational improvements
• Support Operations leadership with client and system implementations and go-lives

Requirements:

• Bachelors Degree or Equivalent Experience
• Minimum Years and Type of Experience: 1-3 years
• SMART certification