Own and evolve core sales processes across our provider lifecycle, ensuring rep motions are optimized, clearly defined, and scalable as Headway grows.
Lead major RevOps initiatives end to end, from problem definition and data analysis through implementation and rollout.
Champion AI and automation across our revenue org, identifying opportunities to reduce manual work, improve rep productivity, and unlock faster, more reliable insights.
Partner deeply with systems, strategy, enablement, data, product, and sales leadership to ensure tooling and workflow align with business priorities and frontline realities.
Lead with data, using quantitative analysis to evaluate process performance, surface bottlenecks, and recommend clear
ROI driven improvements.
Communicate clearly and credibly with senior stakeholders, deliver structured updates, tradeoffs, and recommendations that support our fast paced org.

5+ years of experience in Revenue Operations, Business Operations, Strategy, or similar roles within high-growth, operationally complex environments.
Hands-on familiarity with AI-powered tools (conversation intelligence, workflow automation, analytics, or internal AI agents)
Strong track record of leading large, cross-functional projects that involve systems, data, and process change
Highly data-literate — comfortable using data to diagnose problems, evaluate impact, and influence stakeholders at all levels.
Naturally bridge the gap between strategy and execution, ensuring that big ideas translate into practical, rep-ready workflows.
Excellent communicator who can simplify complexity, create alignment, and move teams toward action.
Thrive in ambiguity, take ownership, and are energized by building and scaling new capabilities

Equity compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development

Revenue Operations, Process Lead

Key skills