Senior Product Manager, Payments Platform

Instacart is transforming the grocery industry by providing essential services for customers and flexible earning opportunities for shoppers. They are seeking a Senior Product Manager to lead the strategy and execution of their Payments Platform, focusing on alternative and emerging payment methods to enhance user experience across their marketplace.

Responsibilities:

• Own the end-to-end strategy and roadmap for a core segment of Instacart’s payments platform—focused on alternative and emerging tenders and stored value—driving measurable impact on reliability, conversion, cost, and user experience across Instacart Marketplace and Storefront Pro
• Translate ambiguous, complex payments problems into structured plans (e.g., supporting new digital wallets, BNPL, health and government benefits, gift cards, and loyalty balances) and drive execution from discovery and prioritization through launch, iteration, and scale
• Partner closely with Engineering to design and evolve core platform primitives, APIs, data models, and services that are scalable, observable, secure, and easy for surface teams and external partners to integrate
• Act as the domain owner for how your area of the payments platform shows up across web, app, and partner channels; collaborate with surface teams to deliver simple, consistent, and trustworthy payment experiences for customers, shoppers, and retailers
• Use data and customer insights—dashboards, experimentation, research, and partner feedback—to identify root causes of friction (e.g., payment failures or checkout drop-off), design creative platform solutions, and make high-quality decisions that balance speed, risk, and long-term scalability
• Establish strong cross-functional operating mechanisms with Product, Engineering, Design, Analytics, Operations, Finance, Legal/Compliance, Partnerships, Sales, Support, and Instacart Health, including clear metrics, dashboards, incident/postmortem processes, and partner review cadences
• Lead integrations and vendor relationships for your area, plan migrations and rollouts, and contribute to a robust risk, compliance, and reliability posture in partnership with Security, Finance, and Legal/Compliance

Requirements:

• 4+ years of product management experience owning products end to end from discovery through launch and iteration
• Experience building or owning platform products or deeply technical systems, collaborating closely with Engineering on APIs, data models, integrations, and system behavior under real-world edge cases
• Proficiency using data and experimentation to drive decisions, including defining KPIs and partnering with Data/Analytics; experience with SQL or BI tools is required
• Demonstrated success driving cross-functional alignment with Engineering, Design, Analytics, Operations, Finance, Legal/Compliance, and external partners
• Excellent written and verbal communication skills with the ability to clearly articulate decisions, tradeoffs, and rationales to diverse stakeholders
• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business, Economics) or equivalent practical experience
• 2+ years of experience in payments, fintech, e-commerce, or financial/stored-value platforms working on flows such as payment methods, wallets, gift cards, stored value, BNPL, or benefit/loyalty programs
• Knowledge of compliance and security standards (e.g., PCI DSS, HIPAA, SOC 2) and regional regulations; experience partnering with Legal/Compliance on product design
• Experience building for multi-sided marketplaces or platform domains like payments, invoicing, order management, loyalty/discounting, or health benefits
• Prior success in a fast-paced, high-growth environment balancing platform investments with retailer and partner commitments
• MBA or advanced technical/business degree