Salesforce Business Analyst

Integress, Inc. is a global professional services company specializing in cloud enablement and transformation. As a Salesforce Business Analyst, you will lead project implementations, engage with clients to gather requirements, and provide technical and analytical leadership in Salesforce projects.

Responsibilities:

• Facilitate business process review workshops and perform a detailed analysis of client business requirements
• Responsible for the evaluation and breakdown of business requirements into User Stories with level of effort, pros / cons, best practices and recommended approach
• Responsible for the documentation of User Stories including Acceptance Criteria, Assumptions & Constraints, Size, Priority, and recommended solution
• Create project deliverables such as business requirements, solution design, functional specifications, and report of findings
• Responsible for managing the Feedback Loop for completed User Stories through Build
• Configure Salesforce systems using declarative functionality and framework
• Manage technical teams for Force.com development and integrations to other business applications
• Migrate data from customer legacy systems using Salesforce data migration tools
• Responsible for managing and leading User Acceptance Testing including the strategy, implementation, reporting, and management of the end-user testing
• Develop a training curriculum and deliver end-user training
• Proactively evaluate client business requirements, including vetting for technical feasibility and potential conflicts with existing data/process flows. Break down requirements into User Stories, presenting multiple solution options (A/B/C) with a clear, recommended approach when ambiguity exists
• Proactive Ownership of the DevOps lifecycle; responsible for initiating contact with the DevOps Team immediately upon testing completion to drive the promotion of code without oversight
• Exhibit strong ownership over assigned work, ensuring thorough testing as both an admin and end-user. Adhere strictly to team naming conventions and technical patterns, utilizing advanced Salesforce Flows and only leveraging Apex when declarative solutions are exhausted, seeking approval as necessary

Requirements:

• 7+ years as a Salesforce Business Analyst or Salesforce Configuration
• 2+ years of the platform- or solution-architecture experience in a custom-system development environment for a medium- to large-sized organization
• Excellent knowledge of Salesforce: Salesforce Platform / Sales Cloud / Service Cloud / Community Cloud, advanced Configuration, security/permissions Mgt, data Migration, data Model
• Familiar with Apex & Visualforce/Lightning Components design considerations
• Experience in Agile project methodology including backlog management, user story & acceptance criteria, sprint planning, etc
• Salesforce Administrator, required
• Salesforce Advanced Administrator, required
• Salesforce Platform App Builder, required
• Salesforce Sales Cloud Consultant, required
• Salesforce Service Cloud Consultant, required
• Agile Certifications, preferred
• Advanced Salesforce Certifications, preferred