Success Engineer

Veeam Software is the Data and AI Trust Company, specializing in data resilience and security. The Success Engineer role involves providing specialized technical expertise to support customer engagements, guiding solution design, and influencing long-term strategies for data protection and modernization.

Responsibilities:

• Serve as a technical overlay to CSEs and CSSs, providing specialized expertise when advanced product or domain depth is required
• Lead solution design reviews, customer readiness assessments, and risk or maturity modeling engagements across the Veeam Data Platform
• Engage directly with CIO and CISO stakeholders on resilience posture, risk exposure, and longterm data protection and modernization strategies
• Support security, cloud, and AIled expansion motions in partnership with Sales and CSE teams, helping shape technical strategy and customer narratives
• Monitor telemetry, inspection signals, and maturity indicators (e.g., DRMM where applicable) to identify risk, optimization opportunities, and expansion signals
• Validate architectures and designs to derisk adoption and accelerate time to value
• Align tightly with Sales Engineering teams on required deliverables and engagement strategy, enabling Sales to remain focused on presales motions while Success Engineers support post sale depth and continuity
• Operate as a pooled specialist resource across Enterprise and Commercial Named accounts (generally $100K+ ARR), with coverage models aligned to demand and specialization
• Amplify Veeam’s technical authority in customer conversations by translating complex technical concepts into clear, outcome oriented guidance

Requirements:

• 5+ years of experience in advanced technical or architecture roles (e.g., Security Engineer/Architect, Cloud Solution Architect, Platform Engineer, MLOps / ML Engineer)
• Strong depth in at least one product area (Kasten, VDC, Vault, or VDP) or one domain area (Security, Cloud, AI), with the ability to collaborate across specialties
• Bachelor's degree in Computer Science, Electrical Engineering, or a related technical field
• Relevant industry certifications (e.g., CompTIA Security+, CISSP, cloud or platform certifications)
• Demonstrated ability to engage senior technical and executive stakeholders (CIO/CISO) on risk, resilience, and strategic roadmaps
• Handson experience with solution design, proofs of concept, telemetry analysis, and maturity or risk modeling frameworks
• Strong communication, stakeholder management, and cross functional collaboration skills
• Comfort operating in an overlay model, balancing multiple accounts and priorities with impact
• advanced degree preferred
• VMCE preferred or willingness to complete posthire