Key skills
Decision MakingCritical ThinkingProblem Solving
About this role
Role Overview
- assist PNC's business customers
- field 50-60 inbound phone calls to provide first call resolution for client concerns
- technology support and general inquiries regarding business or consumer accounts
- support deposit, lending, and credit card products
- maintain high levels of customer satisfaction consistent with PNC's core values
- document customer interactions and complete service requests to minimize customer effort or additional action
Requirements
- current PNC Care Center experience
- 1+ years of related experience
- Accountability
- Continual Improvement Process
- Customer Interactions
- Customer Service
- Decision Making
- Relationship Building
- Results-Oriented
- Technical Support
- Accuracy and Attention to Detail
- Client Relationship Management
- Customer Experience Management
- Decision Making and Critical Thinking
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Problem Solving
- Products and Services
- Tech Savvy
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service