Strategic Program Management Principal

Federal Express Corporation is seeking a Strategic Program Management Principal within their Strategic Management Office in the Data & Technology organization. This role is responsible for overseeing complex cross-functional programs, providing strategic direction, and ensuring successful implementation of technology modernization initiatives.

Responsibilities:

• Partner with D&T executives to define the technology roadmaps that enable business transformation programs, including scope, outcomes, success metrics, and integrated roadmaps
• Coordinate with Enterprise Architecture to ensure digital transformation and technology modernization work aligns with the approved future-state architecture and technology pillars
• Lead the end-to-end technical program execution across multiple technical teams, ensuring milestones, sequencing, and critical path remain aligned to delivery commitments
• Apply technical program management methodologies (Agile, Scrum, and or Waterfall as appropriate) to drive delivery rigor, accountability, and execution
• Proactively identify, manage and mitigate technical risks, dependencies, and issues for the program; facilitate resolution and escalate with clear options and recommendations
• Maintain core technical program artifacts (integrated plan, dependency map, RAID log) to support delivery, governance, and executive visibility
• Drive technical dependency and integration risk reviews across teams; surface constraints early and recommend sequencing or scope adjustments
• Partner with delivery teams to define clear acceptance criteria and “definition of done” for key technical milestones to reduce rework and ensure consistency
• Develop and build executive-ready presentations, materials, and recommendations for senior leadership forums
• Lead change management activities, partnering with stakeholders to ensure the smooth adoption of new processes and technologies
• Translate complex technical and program information into clear, compelling insights that enable timely and effective decisions
• Influence outcomes across business, technology, and portfolio leadership without direct authority
• Develop and maintain dashboards that track program benefits (value realization, process improvements, delivery outcomes) and support leadership decision-making
• Support resource planning, capacity discussions, and cost-to-achieve tracking in partnership with portfolio and finance stakeholders

Requirements:

• Bachelor's degree/equivalent in a business, technical or engineering field
• 7 years experience in operations, engineering or technology project/program management
• Demonstrated ability to lead large, complex projects and programs
• Demonstrated ability to build professional rapport, effectively lead and develop a team and positively influence diverse groups at all levels of the organization
• Excellent analytical and communication (written and verbal) abilities
• Experience supporting technical programs or initiatives across multiple teams and functions
• Experience coordinating delivery across technical domains (applications, platforms, data, infrastructure) with strong dependency management
• Strong analytical, problem-solving, planning, and organizational skills
• Excellent written and verbal communication skills in English
• Proven experience in change management methodologies and leading large-scale organizational change initiatives
• Demonstrated expertise in executive communications, including crafting narratives and presenting to senior leadership
• Experience supporting enterprise-scale digital transformation or technology modernization programs
• Familiarity working with Enterprise Architecture and aligning delivery to future-state architecture and technology strategy
• Proficiency in technical program management tools and practices (Agile delivery, RAID management, governance cadence, executive reporting)
• Familiarity with Power BI or similar analytics and data visualization tools; experience building dashboards and executive reporting
• Experience leveraging AI tools to improve efficiency and insight generation
• Certifications: Project Management Professional (PMP), Certified ScrumMaster (CSM) or equivalent Agile certification preferred