Technical Success Manager

Port.io is building an open and flexible Agentic Engineering Platform for modern engineering organizations. The Technical Success Manager will ensure customers fully leverage the platform to achieve their strategic business objectives, blending technical expertise with customer-facing skills.

Responsibilities:

• Serve as the primary point of contact and trusted advisor, deeply understanding customer technical needs, challenges, and business objectives
• Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment with customer business objectives
• Oversee the technical health of customer accounts, implementing proactive strategies to mitigate risks and ensure optimal long-term success
• Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions
• Collaborate with Account Executives to identify and pursue expansion opportunities, contributing directly to account growth and retention