Director of Product & Design, SaaS Products

About Built 

Built's Mission: Connect and simplify doing business in real estate.

Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges.

Through its connected product suite, Built enables stakeholders to finance, develop, build, own, and operate smarter—all in one place. The platform brings together loans, deals, portfolios, payments, inspections, and collaboration to deliver faster execution, greater transparency, efficiency, and trust across the industry.

Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com:

• Life At Built / Built Cares
• Series D Financing Round
• Built Recognized in Two American Business Award Categories
• Built Secures Investment from Citi

The Role

We are seeking a Director of Product & Design to lead our SaaS product portfolio, including:

• Construction Loan Administration (CLA)
• CLA+ for Commercial Real Estate
• Deal Management
• Construction Financials
• Lien Waiver Management

This leader will own portfolio strategy, execution velocity, and design excellence across these domains, while actively driving AI-powered product innovation and AI-enabled product development practices. You will lead Product Managers and Designers across these areas and partner closely with Engineering to accelerate both product delivery and intelligent automation across our platform. This role reports into executive leadership and requires a modern product leader who leverages AI tools to prototype rapidly, pressure-test ideas, and rethink workflows, not just incrementally improve them.

What You’ll Do

Portfolio Strategy & Business Ownership

• Define and drive the multi-year product vision and strategy across Built’s SaaS portfolio.
• Own portfolio-level prioritization, sequencing investments to maximize customer value and revenue impact.
• Identify and prioritize AI-enabled opportunities to simplify workflows, reduce manual processes, and increase customer leverage.
• Partner with Finance and GTM to align product strategy with revenue, retention, and margin goals.
• Evaluate build vs. buy vs. partner decisions.

Execution & Operating Model

• Establish and maintain a clear operating cadence across product and design.
• Ensure roadmaps are outcome-driven, not output-driven.
• Balance innovation, customer commitments, and platform health.
• Drive strong product discovery practices and measurable delivery discipline.

Team Leadership

• Lead and develop Product Managers and Designers across domains.
• Coach PMs to operate as strategic business owners, not backlog managers.
• Elevate design quality, user research rigor, and UX consistency across products.
• Build a culture of accountability, velocity, and customer obsession.

Cross-Functional Partnership

• Partner deeply with Engineering leadership to ensure strong technical strategy alignment.
• Work with Product Marketing and Revenue to ensure launches are crisp and impactful.
• Collaborate with Customer Success to ensure voice-of-customer insights drive prioritization.

What We’re Looking For

• 8–12+ years in Product Management within B2B SaaS.
• Experience leading multi-product portfolios or complex platform ecosystems.
• Proven ability to scale PM and Design teams.
• Superior strategic thinking paired with operational rigor.
• Strong familiarity with modern AI tooling for product discovery and prototyping.
• Demonstrated ability to move quickly in growth-stage or scaling environments.
• Deep understanding of SaaS metrics (ARR, retention, expansion, usage, margin).
• Experience partnering closely with Engineering leadership to drive high-velocity delivery.
• Excellent communicator who can align executives and frontline teams around clear priorities.

Nice to Have

• Experience in fintech, proptech, construction tech, or regulated workflows.
• Experience operating in mid-market and enterprise SaaS motions.
• Familiarity with workflow-heavy, compliance-driven products.

Success Metrics

• Clear, aligned portfolio strategy with measurable business outcomes.
• Improved roadmap predictability and delivery velocity.
• Increased customer retention and expansion within SaaS products.
• Stronger UX consistency and usability across product lines.
• High engagement and performance across Product & Design teams.

Why Join Us

You will play a defining role in shaping the future of Built’s SaaS platform. This is an opportunity to lead a meaningful portfolio at scale, develop exceptional product and design talent, and directly impact how the construction and real estate ecosystem manages capital. Your leadership will influence not only what we build, but how we build.

Built’s salary range for this position is $200,000-$250,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

Travel Requirement: Remote teammates (i.e. not based in Nashville metro) must be able to travel at minimum twice per year to Nashville, TN or another designated location for company-wide events (e.g., "Connect Week"). Additional travel may be required based on business needs and role responsibilities.

Perks:

• The rare opportunity to radically disrupt a $1.5T industry
• Competitive benefits including: uncapped vacation, health, dental & vision insurance
• 401k with match and expedited vesting 
• Robust compensation package, including equity in the form of stock options  
• Flexible working hours, paid family leave, ERGs & Mentorship opportunities 
• Learning grant program to support ongoing professional development

Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. 

We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law.

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