FACILITIES CLEANER

POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and external guests. Employees are expected to deliver the best experience while building genuine relationships with our guests. All team members are required to practice the customer courtesy skills to ensure our guests are afforded a remarkable experience. Maintain high standard of cleanliness in accordance with the procedures and policies set forth by the company.

 

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all inclusive for specific positions.  Other reasonable duties may be assigned.

1. Ensure at all times operating principles are being adhered to:
   • Clean – Keep all areas clean and pristine.
   • Safe – Follow all safety policies and procedures.
   • Friendly - Use customer courtesy skills to provide superior guest service.
   • Fun – Have fun!  Be interactive with all internal and external guests while maintaining professional standards.
2. Use the “WE CARE” formula to deliver the best experience to our guests:
   • Welcome – We treat strangers like friends and friends like family. 
   • Excited – We are enthusiastic and eager. We perform at a level that exceeds guest expectations.
   • ​​​​​​Comfortable – We provide a safe, relaxing and inviting environment.
   • Appreciated – We recognize the full value of our guests. 
   • Respected – We see and value the uniqueness in each guest and approach each guest's needs with dignity and integrity. 
   • Entertained – We strive to deliver a valuable, enjoyable and delightful experience.
3. Adhere to department service standards of being accommodating, accurate and a problem solver.     
4. Interact with all guests and employees to positively affect interactions, and demonstrate resiliency to deal with difficult guests in all types of business conditions.  Work effectively and courteously with fellow employees.
5. Responsible for cleaning restrooms, public areas, TMDR, employee hallways, and casino floor and any other requested areas with provided cleaning supplies utilizing proper procedures.
6. Facilities housekeeping duties to include but not limited to:
   • Cleaning all floors, windows, walls, stairs, and elevators.
   • Cleaning, disinfecting and restocking all restrooms.
   • Mopping floors in and around the bars, restrooms and entrance.
   • Remove all trash and debris from floors and trash cans to be deposited in the compactor on the dock.
   • Vacuuming casino floors
7. Ensure the safety and security of guests and employees.
8. Participate in routine drills as assigned.
9. Completes all company-required training with designated time frames.
10. Performs other duties as assigned.

 

PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Physical Demands:

• Physical Requirements:
• Ability to stand for long periods of time with intermittent breaks on a daily basis, walk to various areas of the casino, lift up to 40 lbs. with assistance, and push up to 100 lbs.
• Able to work varied hours which include nights, weekends and holidays.

Mental Demands: 

• Always maintain a pleasant, friendly, and welcoming attitude.
• Knowledge of all special events and promotions available to guests.
• Have the ability to perform assigned duties under frequent time pressure in an interruptive or confined environment. 
• Able to work varied hours which include nights, weekends and holidays.

Work Environment:

• Working in stairwells, elevators and on escalators may be necessary.
• Ability to work in a brightly lit, smoke-filled casino environment with above average noise levels.

MINIMUM QUALIFICATIONS

Education:

• No minimum required.

 Training/Experience:

• Experience cleaning public buildings and/or facilities preferred.

Job Knowledge: 

• Able to effectively operate a vacuum cleaner
• Able to use safely chemicals for cleaning and personal protective equipment.
• Follows instructions and understands visual aids. 
• Knowledge of safety guidelines, answer all calls promptly and maintain politeness; pay attention to the needs of guests at all times. 

Other:

• Must be able to obtain and maintain a valid Gaming license.
• Must be able to receive and maintain all required certification(s).
• Must complete all required company training.