National Special Projects Director - Human Services

Company Description

At Dungarvin, we are more than a provider of support services; we’re a mission-driven team rooted in respect, inclusion, and person-centered care. Since 1976, we’ve been dedicated to enhancing the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs. 

Our mission is simple but powerful: respecting and responding to the choices of people in need of supports. This mission guides everything we do; from creating individualized service plans to building strong partnerships with families, teams, and communities. 

As a Dungarvin employee, you’ll be at the heart of that mission. You’ll help people live meaningful lives on their own terms; supporting their goals, honoring their choices, and empowering their independence. 

With services in 17 states, our team is united by a shared commitment to making a real difference; one person, one voice, one choice at a time. 

Join our nationwide family and let us help you achieve your unique goals and dreams. 

WE OFFER:

• Compensation: Based on Geographical area. Bonus eligible position.
• Work Environment: This is a remote position with significant travel expectations (80% to 90% travel). The role will require travel for extended periods, typically 2 to 3 weeks at a time, across the nation. Must live within one of the states Dungarvin operates in to be eligible.
• Team Culture: Light-hearted humor, deep mission pride, and genuine peer support keep us grounded and connected.
• Work Schedule: Must maintain a flexible schedule but standard business hours (Mon-Fri), plus occasional extended overnight travel.
• Retirement Plan: 401 K plan with employer match after one year of service. 
• Time Away: PTO that increases with tenure, PTO donation options. 
• Insurance & Health: Medical, dental, and vision coverage, pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance. 
• Employee Perks: National Brand Discounts, Employee Referral Program, Employee Assistance Program 
• Job Mobility: Dungarvins multi-state footprint allows internal job mobility nationwide.

Job Description

Step into a dynamic, high-impact role where you make an immediate difference leading interim operations during critical vacancies, driving national projects, and bringing operational expertise to solve real challenges across multiple states. You’ll step in as interim leadership when teams need steady guidance the most (quality concerns, leadership gaps, acquisitions, or divestitures), stabilize services, build trust, and keep the mission front and center. When not on assignment, you’ll manage national projects, conduct business/systems analysis, support new service development, lead change initiatives, and contribute to communities of practice and organizational improvements. 

This is a role for someone who thrives in uncertainty, brings calm confidence and empathy to difficult situations, and finds deep reward in turning challenging moments into positive outcomes for the people and teams we serve. 

What You Get To Do:

• Serve as interim operational leader during vacancies. Providing direct supervision, team support, budget oversight, and continuity of quality services (often in fast-moving, high-need situations).
• Act as a subject matter expert in operations, regulatory compliance, best practices, and process improvements.
• Lead national projects and initiatives from initiation to completion (scope, planning, execution, stakeholder communication, budget tracking, and transition).
• Conduct detailed operational and systems analysis to identify inefficiencies, recommend solutions, and support strategic decisions.
• Support change management, quality assessments, new service stabilization, and cross-functional collaboration.
• Contribute to national communities of practice, policy development, training creation, satisfaction surveys, acquisitions support, and other strategic priorities as needs arise.
• Travel on short notice to support urgent operational assignments while balancing national project work.

Qualifications

MUST HAVE:

• Education: Bachelor’s degree in Organizational Development, Business Administration, or a related field.
• Experience: 7+ years of experience leading and managing human services, preferably residential and/or day services for persons with disabilities.
• Project Managment: Proven project management experience (1–3+ years) including scope definition, planning, execution, risk management, stakeholder engagement, and successful project delivery.
• Project Governance & Methodology: Experience applying formal project management methodologies (Agile, Waterfall, Hybrid), including project charters, RAID logs, change management, and executive reporting.
• Regulatory Knowledge: Strong understanding of regulatory, compliance, and operational frameworks in human services across multiple states.
• Microsoft 365 & Excel Expertise: Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
• Budget & Resource Management: Experience managing project budgets, forecasting costs, allocating resources, and delivering projects within scope and financial parameters.

NICE TO HAVE:

• Certifications: PMP, APM, CPPM or other project management certification 
• Project Management Systems Proficiency: Experience with tools such as ClickUp, Zilicus, MS Project, or Visio. 
• National Oversight: Experience managing multi-state operations or national initiatives 
• Process & Systems Optimization: Familiarity with workflow optimization, system development, and operational assessments. 
• Change Management: Experience designing and executing organizational change plans, including stakeholder readiness, communications, training, and adoption tracking 
• Risk & Issue Management: Ability to proactively identify, mitigate, and escalate risks using structured tracking tools.
• Data & Metrics Orientation: Ability to define KPIs, track performance metrics, and leverage data for continuous improvement.

Additional Information

Additional information

SKILLS CRITICAL FOR SUCCESS:

• Problem Solving & Critical Thinking: Recognizes patterns, translates goals into action, makes sound decisions, and resolves complex issues independently.
• Communication & Presentation: Clearly conveys information to leaders, staff, partners, and stakeholders at all levels.
• Collaboration & Relationship-Building: Builds strong relationships across teams, departments, and external partners to achieve shared objectives.
• Innovation & Adaptability: Thrives in fast-paced, evolving environments; adapts to shifting priorities and challenges.
• Organization & Time Management: Balances multiple projects, deadlines, and priorities efficiently while maintaining quality and accuracy.
• Leadership & Teamwork: Guides project teams with clear direction, fosters collaboration, and motivates others toward successful outcomes.
• Technical Proficiency: Comfortable with Microsoft Office, project management software (e.g., Zilicus, Visio), Windows, and other software tools; quick to learn new technologies.
• Customer Service & Stakeholder Focus: Delivers excellent support and service to internal teams, external partners, and oversight agencies.
• Self-Direction & Decision-Making: Independently manages workload, prioritizes tasks, and demonstrates responsibility, maturity, and flexibility.
• Analytical & Troubleshooting Skills: Evaluates problems critically, identifies solutions, and implements effective action plans.

WHY YOU’LL LOVE THIS ROLE:

This role offers the opportunity to lead high-impact projects while collaborating with passionate, mission-driven operational teams across multiple states. You’ll gain exposure to innovative systems, processes, and service delivery models, allowing you to make a direct impact on the quality of services and support provided to the people Dungarvin serves. This is a chance to grow your project management expertise in a complex, multi-state environment while contributing to meaningful, organization-wide initiatives that truly make a difference.

IMPORTANT INFORMATION:

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Compass and Dungarvin are affirmative action and equal opportunity employers.

The deadline for internal applications is set for two weeks from the date of the job posting.

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