Home Health Patient Services Coordinator

Optimal Care is where your dedication meets a rewarding career. 

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. 

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. 

Exceptional Benefits:

• Minimum of 3 Weeks Paid Time Off (PTO) 
• Company Vehicle Program 
• Mentorship Culture
• Medical, Dental, and Vision Insurance 
• 401(k) with Employer Match
• Mileage Reimbursement 
• Cutting Edge Technology

Key Responsibilities

The Patient Services Coordinator ensures that patients receive the care they need in a timely manner. They are responsible for the timely and accurate entry of a variety of data for the assigned patients and clinical staff. The Patient Services Coordinator facilitates ongoing home care services by coordinating with, but not limited to, interdepartmental staff, other department staff, patients, families, and company community partners.  Additionally, there are times they may assist patients with coordinating future appointments, procedures or treatments if required by patient conditions.

In this role you will be responsible for:

• Assists in coordinating Home Care Services for patients, in a timely manner.
• Provides excellent customer services.
• Assists the functions of patient care management through timely and accurate intake data entry and system reporting.
• Coordinates both patient and clinical staff scheduling.
• Coordinate patients/family and community partner phone calls.
• Maintain a good working rapport with community and company partners, interdepartmental personnel, as well as other departments within the facility.
• Verifies accuracy of patient scheduling and data entered through use of information systems reports.
• Accurately enters, and updates where required, a variety of patient data (both new and previous) and patient care data into information systems.
• Performs daily backup of information in the system(s) where required.
• Alerts appropriate management team members regarding late or missing documents required for intake of a patient and data entry.
• Alerts appropriate members of the management team members regarding late or missing documents required for patient care coordination and scheduling.
• Performs other specific projects relating to intake and data entry and computer operations as required.
• Maintains confidentiality of patient and organization information at all times.

Required Qualifications 

• High School Diploma or GED
• At least one (1) year experience in health care data entry
• Experience with computers

Desired Qualifications 

• Associate's degree preferred
• Home Health or hospice care experience preferred

Location 

• Office Location: 

Hours 

• 8:00 am – 5:00 pm, Monday through Friday 

Pay Range$20—$24 USDBackground Screening Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.   Reasonable Accommodations We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.   Equal Opportunity Employer Optimal Care is an equal-opportunity employer.