Dispatcher | Emergency Communications Center

The Emergency Communications Center (ECC) Dispatcher position is responsible for maintaining a safe and secure workplace environment through the operation of the ECC. The ECC Dispatcher will monitor alarms, CCTV and control systems, while answering emergent and non-emergent calls for service with the expectation to provide the best most efficient customer support possible, keeping in mind critical thinking and emergency prioritization of needs in a dynamic environment. The ECC Dispatcher is responsible for coordinating security and emergency responses and maintaining logs of calls for service. The Dispatcher's core role is to promote a safe environment for patients, visitors and hospital employees.

Schedule:  

• Full-time | 72-80 hours every 2 weeks | Onsite St. Cloud Hospital
• Day and Evening shifts | 8 to 12-hour shifts  
• Every other weekend

Pay and Benefits:

• Starting pay begins at $24.21 per hour; exact wage determined by years of related experience
  • Pay range:  $24.21 - $36.35 per hour
• Earn extra pay for working evening, night, and weekend shifts!
• Tuition reimbursement and college grant programs available
• Full-time benefits: Medical, dental, PTO, retirement, employee discounts and more!

Qualifications:

• High school diploma or GED required
• Associate or bachelor's degree in law enforcement, Criminal Justice, Business, Psychology or Sociology preferred
• 1 year of emergency or high stress dispatching experience required
• 2 years of demonstrated ability to operate radio, telephone equipment and/or console monitors required
• 2 years Ability to adapt in a dynamic work environment while possibly working under pressure
• Prior Health Care Security/EMS Dispatch Experience preferred
• Ability to recognize self and to maintain calm professionalism in stressful and emotional situations
• Must be capable of prioritizing tasks and setting priorities in a fast paced, multi-faceted environment
• Foundational understanding of emergency response practices and procedures
• Ability to detect irregularities, such as security breaches, facility and safety hazards and emergency situations
• Maintains confidentiality in all aspects of the job
• Accredited Verbal De-escalation Certification, EMR or EMT or Paramedic Medical Certification, ARMER Dispatcher Certification, APCO or Other Accredited Professional Dispatch Certification preferred. 

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.