Senior Manager-Tech Strategy - Technology Business Enablement (People Analytics)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Strategic Workforce Planning (SWP) team within the Technology Business Enablement (TBE) organization helps American Express align its technology workforce with enterprise needs. The team serves as a strategic advisory partner to senior leadership within Enterprise Technology Services (ETS), ensuring the right talent is available at the right place, time and within optimized global cost structure to support technology portfolio demand. SWP collaborates with ETS Portfolio, ETS Finance, Global Real Estate, Technology Vendor Management and other enterprise partners to deliver forward-looking, data-driven insights on workforce planning, organizational design, and location strategy - enabling coordinated decisions that support scalable growth and long-term business outcomes.

The Sr. Manager, Tech Strategy of the Strategic Workforce Planning (SWP) Team will act as SWP delegate for set of senior ETS leaders (SLTs) focusing ETS lines of business (ETS LOB) and their Chief of Staff to provide strategic guidance on LOBs workforce strategy, planning and multi-year forecasting while closely working with our internal ETS partners for enablement. 

How will you make an impact in this role?

The Sr. Manager, Tech Strategy of Strategic Workforce Planning Team will own and manage relationships with a set of senior ETS leaders and their Chief of Staff and partner with teams including ETS Portfolio and ETS Finance. This role will manage the leaders’ workforce strategy, driving a regular cadence of meetings to discuss insights and trending around items such as contractor/ colleague ratios, workforce productivity, future skills requirements, and global location growth. The Sr. Manager, Tech Strategy enables this through: 

• Acting as a trusted advisor to senior leadership, delivering data-driven workforce insights and strategic guidance.

• Shaping strategy for a future-focused workforce by analyzing the impact of artificial intelligence on skills, roles, and workforce composition.

• Partnering with senior leaders and Chiefs of Staff through a structured cadence to define and advance workforce strategy.

• Synthesizing complex data to assess scenarios, evaluate trade-offs, and deliver actionable recommendations.

• Generating forward-looking insights by integrating internal data with external benchmarks

• Collaborating with cross-functional partners (ETS Finance, ETS Portfolio Management, People teams) to deliver integrated workforce perspectives.

• Developing executive-ready materials with clear, compelling data storytelling.

• Driving outcomes through disciplined planning, execution, and facilitation of leadership discussions

• Continuously enhance self-service strategy, planning, and reporting tools through leader and partner feedback.

Minimum Qualifications

• Bachelor’s degree.

• Strong analytical skills, including the ability to identify trends, develop hypotheses, synthesize insights, and translate analysis into actionable recommendations.

• Proven communication and influencing skills, with experience engaging senior stakeholders and building trusted relationships.

• Highly organized, with experience managing complex, cross-functional initiatives and delivering strategy projects end to end.

   

Preferred Qualifications

• MBA or equivalent advanced degree.

• Experience in strategic workforce planning, people analytics, or talent management.

• Background in management or internal consulting, delivering technology strategy initiatives (e.g., CIO advisory, digital transformation, Tech M&A, portfolio rationalization)

• Experience engaging with artificial intelligence to inform strategic insights, workforce transformation, or future-of-work initiatives.

• Experience integrating technology strategy into broader enterprise strategy through cross-functional collaboration

• Ability to assess complex technology trends and convert insights into executable strategies

• Program management experience leading large-scale strategy initiatives across multiple business verticals

• Experience partnering with external vendors, startups, or industry innovators; exposure to the payments ecosystem a plus

   

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.