Clinical Manager

 

 Duties and Responsibilities

• Supervise and manage staff, including BCBAs, Program Supervisor, Apprentices, Training Coordinator, Program Specialist, Senior Technicians, RBTs, and BTs 
• Ensure that all communications with staff are smooth, behavior analytic in nature, and constructive to the development of the entity/affiliate 
• Lead monthly All-Staff meetings and serve as a liaison between clinicians. therapists, and operations staff  

• Resolve conflicts as necessary or direct conflict and resolution to the Regional VP/ Operations Manager  
• Demonstrate leadership skills that are commensurate with the job requirements to manage patients, staff, families, including times when conflict may exist 
• Demonstrate a high level of engagement in company culture (i.e., a “culture champion”), including but not limited to robust understanding of Cultivate’s Mission and Culture 
• Collaborate regularly with all company CMs to ensure consistency in practice management and culture.  
• Discuss and share experiences to enhance the professional development of all clinicians. Analysts, and therapists and the development of companywide program projects 

• Establish caseload assignments for the BCBAs and RBTs and perform regular caseload reviews with the BCBA team 
• Conduct weekly meetings with each BCBA to encourage ongoing education, recommend literature, and provide feedback on training materials/curriculum/caregiver trainings, etc.  
• Develop training to fill gaps in the BCBA team when deficiencies are noted in order to improve the quality of patient services   
• Collaborate with BCBAs to maximize fulfillment of authorized supervision and direct treatment hours 
• Work with the Outreach Coordinator to ensure the region meets intake recommendations that match the regional budget  

• Allow for the onboarding and quality service for every child served in the region   
• Ensure that the BCBA team at the is supported and meeting their caseload’s needs while balancing the “open positions” within the caseloads as well as recruiting/advocating for additional BCBA/BTs to meet the kids auth hours 
• Strive to ensure that the clinic is clean, maintained, fully stocked with all necessities, and remains within monthly budget and that providers of in-home and in-community services have the supplies that they need 
• Review Treatment Plans and BIPs and provide feedback to BCBAs prior to submission to insurance providers:  

• Understand insurance requirements and communicate and educate the BCBAs and other staff regarding the requirements  

• Train the BCBAs on billable notes and performing spot checks  
• Ensure all documentation is completed timely and accurately:  

• BCBA /RBT supervision hours  
• Clinical/Billable notes  
• Insurance authorizations  

• Conduct regular assessments and evaluations (at least every 6 months)  

• Utilize an open-door policy for BCBAs to encourage collaboration, high performance, trust, and respect 
• Conduct progress and performance reviews for staff, at least annually 
• Review the RBT evaluations completed by BCBAs, as needed  
• Oversee the Apprentice Program process and execution, as needed 

• Coordinate with the Regional VP/ Operations Manager to facilitate BCBA team meetings   
• Collaborate with the Training Coordinator to: 

• Identify and develop additional training opportunities that  benefit the team 
• Communicate effectively and completely, providing the information necessary to develop an appropriate and functional training schedule  

• Collaborate with the Intake Coordinator to: 

•  Schedule and attend intake meetings 
•  Ensure that RBTs receive timely and complete onboarding  

• Serve as the main point of contact for communication with families on the onset of services and assist with streamlining the transition of communication to the assigned BCBA 
• Seek regular feedback from staff and parents regarding levels of satisfaction with employment, contracts, and services, respectively 
• Request all necessary therapeutic/educational materials and ensure materials are available and in stock 

• Maintain a willingness to manage a direct caseload, as needed  
• Provide input and assistance for communications with outside professionals  
• Act as a company ambassador at public speaking and networking events 
• Work ethically and with integrity while following the BACB Ethical Code  
• Understand and adhere to HIPAA policies  

• Adhere to Cultivate policies and procedures 
• Minimum 2 years BCBA experience required; 3 years preferred

• Master’s degree with concentration in ABA or related field   
• BCBA certification required local state licensure preferred 
• Passionate about behavioral science and disseminating best practices and current research within the field of ABA   

• Demonstrate continuous professional growth with a strong desire to continue learning 
• Demonstrate ongoing training and CEUs in supervision and ethics 
• Eager to develop and lead teams for special projects to further support the mission of the company 
• Responsible for supporting and encouraging the professional and personal development of the clinical team 

Knowledge, Skills and Abilities: 

• Process driven and detail-oriented  
• Excellent organizational and time management skills including the ability to effectively multi-task and prioritize appropriately to deliver timely results 
• Highly motivated and energetic during work hours 
• Communication skills, both oral and written, that are clear, confident, exhibit leadership, professionalism, empathy, and inspire confidence 

• Skilled in public speaking with a willingness to present to both internal and external audiences 
• Ability to empathize and communicate with guardians professionally 
• Ability to evaluate the potential business and financial impact on desired outcomes during decision making processes 
• Ability to support high quality patient services while also balancing a budget and the fiscal responsibilities for the regional entity/affiliate 
• Advanced problem-solving skills and the ability to think ‘big picture’ and execute defined goals and plans 

• Ability to work and collaborate effectively with internal and external stakeholders from wide ranging backgrounds 
• Ability to work full-time (40 hours/week), including some flexibility regarding schedule changes required to accommodate patient and staff needs 
• Basic understanding of technology utilized in the field of ABA, including data collection software, to execute high quality services with the ability to learn and oversee practice management tools 
• Experience and competency with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook eMail and Calendar