Customer Service Rep

Description

As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether it is in the design and safety of new generations of cars, trucks and planes, or optimizing advanced medical equipment and consumer products, VPG’s deep engineering expertise is making the world safer, smarter, and productive.

Our strategy for creating value begins with driving operational excellence in everything we do. We are building strong brands and management teams, applying manufacturing focus and innovation, expanding our relationships with top-tier Fortune 1000 customers, and allocating capital to achieve maximum returns. Our investments in product and manufacturing innovation has created an expanded capability to address new and larger opportunities, while increasing our cost efficiencies.

We are looking for a dynamic individual to join our team as a Customer Service Representative for our Ontario, CA site.

Functions in this role include but are not limited to:

• Answer incoming calls, receive and process requests for price and lead-time quotes, purchase orders, provide order acknowledgements and invoices to customers as required, expedites orders for new and returning customers, suggest alternatives to customers on stock out items, update order Cancellation log. Interact directly with the warehouse to ensure proper actions taken by modifying customer ship dates, processing shipment consolidations prior to printing daily picklist to the warehouse to ensure on-time deliveries.
• Log in and work thru outstanding new leads in CRM system, opportunities, load quotes and apply updates on to new CRM (Sales force Database) to review at least twice weekly.
• Ensure service information accessible by saving documents on the company share drive making them readily available as required for periodic monthly, quarterly and year-end audits.
• Proactively handle, follow up, expedite products with business planning/Factories, Help finance clear out customer past due accounts & coordinate customers wire transfer funds prior to release of shipments.  
• EDI access used to retrieve purchase orders, advance shipping notice and extract forecast information.
• Maintain and updates QAD to reflect customer part number, descriptions, generates new CR minors as necessary for new part numbers and proactively handle follow-ups, expedite product with our business planning/factories, assist finance to clear out customer past due accounts & coordinate customers wire transfer funds prior to shipment releases.
• Manages communicate and coordinate monthly drop-shipments from our factories to division customers as needed.

Requirements

• High school Diploma, computer/windows skilled
• 2+ years of related experience
• Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks.

Benefits

• Hourly range $22-24.50/hour
• Company sponsored benefits that include medical, dental, vision, life, AD&D insurance, disability and flexible spending account (FSA)
• Voluntary Critical Illness & Accidental Injury Insurance
• Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% vested upon hire)
• Paid vacation and holidays