Customer Service Rep

Accendra Health is dedicated to simplifying healthcare by delivering essential products and services. The Customer Service Representative provides a positive customer service experience by educating patients on products, addressing concerns, and processing orders in a high-volume inbound call center.

Responsibilities:

• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates healthcare professionals and sales team
• Consistently meet required Key Performance Indicators (KPI’s)
• Perform other duties as required

Requirements:

• High School Diploma or equivalent required
• 1-2 years of customer service experience required
• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn our brand products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience
• Call center experience preferred