Product Support Manager, gUP Gemini, Labs, and Research

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 5 years of experience in a project management or a customer-facing role.

Preferred qualifications:

• Experience in leadership and stakeholder management with the ability to work with engineering/product teams on related tools and systems implementations.
  
• Ability to manage multiple, time-sensitive projects with engaging priorities while working separately to drive projects to completion with little guidance and high attention to detail.
• Excellent communication and people management skills, with the ability to effectively influence and communicate cross-functionally with multiple stakeholders at all levels of management.
• Excellent problem-solving skills, combined with business judgment and the ability to present to executive decision makers in a clear and compelling manner.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Product Support Manager, you will be part of our Gemini App, Labs and Research+ Lifecycles and Programs Team, focusing on both horizontal and vertical enablement programs across Gemini App, Labs and Google DeepMind Products.

The team works on projects focused on a range of services for our product areas and its users, including pre-launch product testing services, localization, trusted testers, and technical solutions that enable and power our user insights programs for Gemini App and Labs products.

In this role, you will be required to work across the entire team portfolio, supporting and leading projects depending on business needs and priorities. You'll need in-depth knowledge of our products and services and the agility and adaptability to flex towards our highest priority projects.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

In this role, you will be required to work across the entire team portfolio, supporting and leading projects depending on business needs and priorities. You'll need in-depth knowledge of our products and services and the agility and adaptability to flex towards our highest priority projects.

Responsibilities

• Design and implement cross-functional initiatives that transform user feedback into actionable product strategies, ensuring a unified and consistent user experience.
  
• Navigate and deconstruct complex, undefined problems into actionable work streams with clear ownership and milestones.
  
• Identify and drive recommendations for operational frameworks that scale program capabilities, driving cross-functional execution to eliminate bottlenecks.
  
• Develop and scale tooling solutions for in-depth data analysis across non-standard user feedback sources.