Client Transportation Driver

Description

The Client Transportation Driver is responsible for coordinating with the shift lead to connect clients with the services they require. The Client Transportation Driver is often the first representative of Axiom Care that a client will meet and must be able to conduct themselves with professionalism and show compassion for our clients.

  Duties/Responsibilities

· Pick up clients from hospitals, police stations, jails, other medical facilities, and Axiom referral partners, and transport them to the appropriate Axiom facility.

· Help orient new clients to Axiom facility – introduce client to housing staff upon arrival to Axiom Care facility.

· De-escalate crisis situations as needed.

· If/when appropriate, draw from personal recovery experience to encourage clients to actively seek recovery.

· Safely transport clients to and from off-site appointments as needed.

· Transport client’s post-treatment to their next treatment setting and ensure warm hand-off with receiving facility, whether another Axiom facility or not.

· Outreach and build relationships with representatives of Axiom’s referral partners, presenting self professionally.

· Assist with client intake process as needed, include property inventory, client orientation, and EMR onboarding.

· Act as front-desk receptionist when needed by greeting visitors, answering incoming calls, and directing to facility staff as needed.

· As part of Axiom Care’s commitment to Culturally and Linguistically Appropriate Services (CLAS), this position supports efforts to provide inclusive and accessible translation services for clients. Responsibilities may include participating in CLAS-related training, supporting language access initiatives, and promoting cultural sensitivity in day-to-day operations.

· Performs other duties as assigned by management.

  Required Competencies

· Computer/Microsoft Office Use - Ability to navigate the internet, process words, update spreadsheets, and send emails on the computer.

· Driving - Demonstrates ability to operate company motor vehicle effectively, and safely.

· Compliance and Ethics - Understands, supports, and demonstrates commitment to facility’s mission statement

· Interpersonal Communication - The ability to establish rapport quickly and communicate effectively with consumers of healthcare, their family members, and other providers

· De-escalation - Uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people; able to size up situations quickly; able to identify common interests; facilitates resolution. 

Who is Axiom Care?

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (co-located on the Victory Place campus).

Together, we’re building a future where compassionate care is accessible to all – come be a part of it!

What we offer

· Medical, Dental, and Vision

· 401(k) with up to 3.5% match

· Paid time off (PTO), paid sick time, and paid holidays

· Tuition Reimbursement

· Reimbursement for CMEs

· Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal

· Employee Assistance Program (EAP)

· Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

Requirements

· Ability to demonstrate unwavering empathy, compassion, and friendliness with every Axiom client.

· Proficient computer literacy

· Proficient with Microsoft Office Suite or related software.

Education and Experience

· Minimum of a HS Diploma or equivalent is required

· 1-year behavioral health experience OR personal or professional experience with substance abuse treatment required.

· Must have a valid AZ Driver's license with 39-month clear MVR

· CPR/First Aid certification required.

Physical Requirements:

· Physically able to drive a vehicle for prolonged periods of time.

· Must be able to lift and move luggage weighing up to 50 pounds.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions