IT Site Engineer

Job Description

Ingram Content Group (ICG) is currently seeking an IT Site Engineer to join our team in Roseburg, OR. This person provides systems administration support for the design, configuration, installation and maintenance of Lightning Source systems and technology components. This position will be expected to work from the Ingram Roseburg facility 5 days per week.

Want to help explore and build new ways to deliver content to the world? 

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel.  We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization.   Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. 

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you! 

The ideal candidate will have the following minimum qualifications:

• Bachelor’s Degree or directly related year for year experience
• 2+ years’ in a systems administration or systems engineering field

We have a preference for:

• Knowledge of Windows Desktop/Server administration
• Knowledge of Mac Desktop administration
• Knowledge of Linux Desktop/Server administration
• Knowledge of network administration
• Ability to apply systems analysis techniques to map systems processes
• Customer service skills
• Ability to remain available while on-call to include limiting personal travel/activities

The IT Site Engineer key responsibilities are:

• Autonomously owns and manages multiple projects while providing regular status updates
• Installs and configures software, hardware, network elements and/or peripherals to meet end user and production floor requirements.
• Provides datacenter hardware and software support.
• Ensures local site maintains adequate spare parts for datacenter and end user needs as it pertains to IT
• Maintains detailed knowledge of select site systems and business processes
• Develops and maintains operational documentation (as it relates to technology)
• Provides technical support services, including regular rotations as the On-Call Rep
• Meets regularly with site supervisor for planning and review
• Coordinates tasks with other members of the IT team and the enterprise
• Monitors production systems to ensure maximum up-time and performance by utilizing monitoring software and regular datacenter walkthroughs
• Coordinates support from hardware and software vendors
• Manages system resources to prevent workflow impact from equipment outages

Hiring Salary Range: $74,353k - $94,011k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Avid reader? 
  • Up to 40% discount off books 
• Encouraged continued education with our tuition reimbursement program
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish