Key skills
AIAnalyticsCommunicationCollaboration
About this role
About The Team
We are the TikTok Shop Mass Acquisition and Incubation team in the US, dedicated to empowering brands and sellers worldwide to unlock the explosive growth potential of TT E-commerce in US. Join us in redefining how brands connect, sell, and thrive in the era of social commerce.
About The Role
We’re looking for a Merchant Growth & Incubation Manager to lead scalable strategies that boost seller performance. You’ll be the bridge between data insights and actionable growth—guiding merchants to maximize their potential on TikTok Shop through analytics, automated engagement, and cross-functional collaboration.
Responsibilities
- Analyze merchant metrics (GMV, CTR, conversion rates, traffic) to identify growth gaps and opportunities.
- Translate insights into actionable guidance through templated reports, emails, and community updates (e.g., “3 quick fixes to reduce 10% cart abandonment”).
- Design and automate communication workflows, including:Email sequences (onboarding journeys, performance alerts); Lark community management (1,000+ sellers) and in-platform notifications
- Build self-service resources (FAQ videos, troubleshooting guides) to empower merchants.
- Prioritize high-impact interventions (e.g., targeting shops with 80% performance upside) to drive ROI and GMV.
- Collaborate with cross-functional teams (Logistics, Marketing, Product) to resolve systemic issues and launch targeted growth initiatives.
- Streamline workflows at scale and pilot AI-driven tools (e.g., chatbot diagnostics) to handle routine queries, freeing up time for strategic projects.
We are the TikTok Shop Mass Acquisition and Incubation team in the US, dedicated to empowering brands and sellers worldwide to unlock the explosive growth potential of TT E-commerce in US. Join us in redefining how brands connect, sell, and thrive in the era of social commerce.
About The Role
We’re looking for a Merchant Growth & Incubation Manager to lead scalable strategies that boost seller performance. You’ll be the bridge between data insights and actionable growth—guiding merchants to maximize their potential on TikTok Shop through analytics, automated engagement, and cross-functional collaboration.
Responsibilities
- Analyze merchant metrics (GMV, CTR, conversion rates, traffic) to identify growth gaps and opportunities.
- Translate insights into actionable guidance through templated reports, emails, and community updates (e.g., “3 quick fixes to reduce 10% cart abandonment”).
- Design and automate communication workflows, including:Email sequences (onboarding journeys, performance alerts); Lark community management (1,000+ sellers) and in-platform notifications
- Build self-service resources (FAQ videos, troubleshooting guides) to empower merchants.
- Prioritize high-impact interventions (e.g., targeting shops with 80% performance upside) to drive ROI and GMV.
- Collaborate with cross-functional teams (Logistics, Marketing, Product) to resolve systemic issues and launch targeted growth initiatives.
- Streamline workflows at scale and pilot AI-driven tools (e.g., chatbot diagnostics) to handle routine queries, freeing up time for strategic projects.