Claim Representative Trainee - APD (Hybrid - Canton, MA)

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. 

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Claim Representative Trainee to join our APD Claims team based in our Canton, MA office on hybrid schedule. This accelerated program is designed to give the trainee a broad overview of Intact Specialty Solutions ADP Team. The program lasts 12 months with an opportunity of a promotion upon completion. This role starts on June 1st.

Under close supervision as part of the formal training program, trainees will develop skills and knowledge to provide efficient and effective disposition of assigned claims through timely investigation, evaluation and resolution. Some of the Claim Representative Trainee responsibilities include but are not limited to:

• Makes timely and appropriate contacts and completes appropriate level of investigation to make determination of coverage, liability and damages for routine claims. 
• Determines exposure, establishes adequate initial reserves and makes timely adjustments within authority level, as required.
• Within authority level, assigns and directs activities of internal and external resources as required; including independent adjusters and appraisers. Identifies questionable claims and consults with SIU for further direction as appropriate.
• Under close supervision, may determine settlement value of the loss and negotiate proper settlement of claims within authority. Provides recommendations for settlement and disposition of claims exceeding authority level. May utilize liability tools.
• Documents clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate.
• As this is a developmental role, completes required learning programs and on the job training as needed. Depending on the case load and business, may be working toward getting state approved license or certificate. 
• Anticipates and meets all customer needs (internal and external).

The expertise you bring

• Bachelor’s degree preferred, with some business or insurance background.
• 0 - 1 years of claims experience.
• Must be able to obtain an adjuster license no later than October 1, 2026, with dedicated training and study time provided
  

The starting base salary for this position is $67,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.    

Why choose Intact

We live our Values:  We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. 

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact 

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

#LI-DNP