Lead Clinical - Martinsburg, WV

QualDerm Partners is seeking a dedicated Lead, Clinical to join our dynamic team in West Virginia. At QualDerm Partners, we’re committed to being the nation’s premier source for comprehensive skin and aesthetics wellness. Our mission is to support patients’ lifetime wellness journeys with unmatched care across dermatology, skin cancer treatment, cosmetics, and plastic surgery.

Essential Duties and Responsibilities:

• The Lead, Clinical will be a EMA ModMed superuser.
• Act as a first level, go to person, for the providers and staff regarding troubleshooting issues regarding supplies, MA levels, EMA ModMed, and patient flows in the back.
• Maximize overall patient flow, including reassigning medical assistants as needed due to patient volume differences or temporarily to assist another team for backlogs
• Ensure medical assistants are completing to do tasks, including assisting with other providers’ to do lists
• Reassign medical assistants to phones if needed
• Assist the Practice Manager to research patient issues, such as complaints, registration, and billing issues related to how a provider or MA coded the chart, and then communicating findings to the director.
• Lead new medical assistants with on-the-job training.
• Assist with communicating and monitoring any new processes and procedures for the department.
• Assist with providing input to the Office Manager on employee performance.
• Organize patient flow according to protocol (as scheduled with any late appts working into the schedule on providers discretion)
• Ordering, sorting, storing, restocking, and inventory of all medical supplies.
• Be knowledgeable of office financial policies and fees.
• Help with office housekeeping duties as directed.
• Check and maintain eye wash station weekly
• Other duties as assigned by Practice Manager.
• Assure smooth patient flow by prioritizing the following: rooming patients; taking appropriate patient histories, setting up room for anticipated procedures; sterilizing used instruments, preparing an adequate supply of surgical trays; anticipating provider(s) needs; assisting provider(s) during exams and procedures, and returning patient/pharmacy calls in a timely manner.
• Procedure tray, instrument, and equipment set-up according to instructions. Able to numb patient as directed by the provider.
• Prepare path/lab specimens per protocol; complete path/lab requisition forms accurately and completely; document specimens in path log.
• Review pathology and lab results with patients per provider’s instructions.
• Document visit in EMR clearly and accurately as directed.
• Respond to patient questions in office and on phone as instructed.
• Schedule surgical procedure appointments on computer as necessary.
• Phone prescriptions and refills to pharmacy according per provider’s instructions.
• Be familiar and compliant with OSHA Blood Borne Pathogen standards.
• Clean, sterilize, and inventory all medical equipment and instruments. Keep appropriate records of maintenance program.
• Maintain medication samples and discard out-of-date supplies.
• Maintain infection control policies of office.
• Upkeep and cleanliness of exam rooms, supply cabinets, and drawers always well stocked.
• Fulfill patient care responsibilities as assigned, assist doctor with patient care.
• Escort patient to and from exam room, help patient prepare for exam. Review Health History to make sure it is complete and updated.
• Clean/straighten exam room and empty laundry bin between patients.
• Document all medical instructions given to patients.
• Knowledgeable and compliant of HIPAA privacy standards.
• Knowledgeable of all products and procedures in office. Be able to explain both to patients
• Obtaining preauthorization for medications required.
• Schedule appointments for patients with other specialists, fax appropriate records if necessary
• Any other duties as required to ensure QualDerm Partners operations are successful.

Requirements

• High School Diploma or equivalent
• Completion of a formal medical assisting program and internship or 2-3 years of recent experience in a Dermatology Practice.
• Certified Medical Assistant preferred
• Excellent verbal and written communication skills

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.