Assistant Outlet Manager - Guides Pantry

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The Chateau Lake Louise is seeking a dynamic Assistant Manager for our Guides Pantry Coffee Shop . This position will suit an ambitious individual who is looking to grow in our hotel F&B operations, and lead our outlets into becoming the dining destination of choice. Turn your exciting career into an exciting life.

Start Date: May 2026
Position Type: Permanent 
 

Job Duties Include:

• Provide professional, friendly service and maintain effective communication with guests and colleagues.
• Lead the team in daily operations, ensuring service standards and safety are upheld.
• Assist with recruiting, training, and developing team members to maximize performance and satisfaction.
• Maximize revenue by implement strategies, practices and promotions.
• Assist with the development of menus, wine lists, service delivery and standards of F&B operations
• Ensure that the outlet maintains a first class, positive visual impact including ambience, cleanliness, décor, and service flow.

Qualifications

• Previous F&B leadership experience required
• Inventory and dealing with murchadise suppliers 
• Working knowledge of point of sale systems (ideally Micros), and Microsoft Office
• Possession of a degree or diploma in a related discipline is preferred
• Physically fit to lift trays repeatedly, stand, and walk for the duration of the shift

You may be required to work on holidays, weekends, overnights, and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you can meet these requirements as needed.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.