Key skills
Communication
About this role
- Location: Aruma Footprint – NSW / QLD / NSW / ACT / Hybrid
Are you an experienced investigator with strong analytical and interviewing skills? We are seeking Casual Investigations Officers to support our National Investigations function and help ensure safe, high‑quality services across the organisation.
About the Role
As an Investigations Officer, you will play a key role in supporting and conducting investigations into:
- Customer incidents
- Complaints
- Allegations of misconduct
- Abuse, neglect, or unsafe practices
This role provides flexible, on‑call investigation capacity and helps maintain consistent safeguarding standards nationwide.
What You’ll Do
- Assist with investigations across a range of complex matters.
- Conduct interviews and gather statements.
- Prepare high‑quality investigation reports.
- Work primarily via Microsoft Teams, with occasional local travel as required.
Availability Requirements
- Ability to accept work during peak investigation periods.
- Capacity to respond at short notice for urgent matters.
- Flexibility to work varying hours depending on operational needs.
Skills and Experience That Will Make You Stand Out…
- Experience in investigations, incident review, compliance, quality, or complaint management.
- Ability to work independently, adapt to changing priorities, and manage a diverse caseload.
- Strong emotional intelligence and resilience.
- Excellent written and verbal communication skills.
- Demonstrated impartiality, ethical conduct, and commitment to confidentiality.
- Ability to interpret legislation, safeguarding frameworks, and organisational policies.
- Proficiency in Microsoft Office and confidence learning new case‑management systems.
About Us
Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.