Knowledge Management Analyst

We are looking for a Knowledge & Skill Management Specialist to support Retail Global Centers in Mumbai, Katowice, Valencia and Hamburg/Kiev.

The role focuses on skill management, training content governance and reporting on a global level. The person will drive updates to training paths and skill profiles, ensure data accuracy, provide actionable reporting to stakeholders, and coordinate the creation and maintenance of training materials for both general tools and internal product knowledge.

This role requires strong stakeholder collaboration, structured thinking, and the ability to translate business needs into clear training and skill development solutions.

Skill & Training Management

• Manage and update employee skill profiles and training paths across Retail Global Centers.

• Ensure accuracy and regular maintenance of skill data and training records.

• Propose improvements to existing training paths based on business needs and skill gaps.

• Provide structured reporting on skill levels, training completion and development needs (Power BI is a strong asset).

• Refresh and optimize regular reports for management and PMO.

Stakeholder Cooperation

• Partner with People Managers to provide guidance on employee skill levels, recommended trainings and development paths.

• Act as a point of contact for local and global PMO teams in matters related to skill and training data.

• Support discussions and workshops related to workforce capability development.

Training Content Governance & Development

• Maintain and update training materials on external learning platforms (e.g., programming languages, databases, general tools).

• Search, evaluate and recommend relevant learning content.

• Create and manage feedback surveys; drive continuous improvement using PDCA methodology.

• Coordinate the development of internal product-related training materials in cooperation with R&D (e.g., demo recordings, presentations, short learning videos).

• Track progress of content creation, propose formats and ensure timely delivery.

Process Improvement

• Identify opportunities to improve training governance, reporting and knowledge accessibility.

• Ensure training materials and skill data remain structured, accessible and aligned with business priorities.

Required Qualifications

• Bachelor’s degree or equivalent practical experience.

• 2–4+ years of experience in Knowledge Management, Skill Management, Learning & Development, or a related area.

• Experience working in a global or multi-location environment is preferred.

• Strong English communication skills (written and spoken) – mandatory.

• Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word).

• Experience with reporting tools (Power BI – nice to have).

• Experience working with learning platforms (LMS) and training content management.

• Ability to coordinate cross-functional stakeholders (e.g., PMO, People Managers, R&D).

• Structured, data-driven mindset with strong organizational skills.

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations