Key skills
LeadershipCommunicationTime Management
About this role
Be Part of Something Iconic
Welcome to InterContinental Melbourne The Rialto—where 1890s gothic architecture meets Melbourne’s buzzing Collins Street. More than just a hotel, we’re a place where heritage, luxury, and world-class hospitality collide.
As part of InterContinental Hotels & Resorts, the world’s first truly global luxury brand, we’re proud to deliver unforgettable experiences and share Melbourne’s best-kept secrets with our guests. Now, we’re looking for someone like you to join our Front of House crew.
The Role
We are seeking an experienced and motivated hospitality professional to join our Food & Beverage leadership team. This role will be appointed as either:
F&B Team Leader (Ronnie’s Restaurant), and
Banquet Supervisor
If you are passionate about delivering exceptional service and confident leading teams in a fast-paced environment, this opportunity is for you.
As part of our F&B leadership team, you will be responsible for supervising daily operations, leading service teams, and ensuring outstanding guest experiences — whether in our restaurant or across our banquet and event spaces.
Key responsibilities
Lead and supervise the F&B team during service
Ensure smooth day-to-day restaurant or banquet operations
Deliver exceptional customer service and handle guest feedback professionally
Oversee event execution from setup to pack down (banquet operations)
Maintain high standards of presentation, hygiene, and safety compliance
Support team training, coaching, and performance development
Assist with rostering and operational planning
Work collaboratively with the kitchen and other departments to ensure seamless service
About You
Previous supervisory or team leader experience in restaurant and/or banquet operations
Strong leadership and communication skills
Ability to thrive in a fast-paced, high-volume environment
Excellent organisational and time management skills
Passion for hospitality and creating memorable guest experiences
Flexible availability including evenings, weekends, and public holidays