Client Success Executive (CSE)

Client Success Executive (CSE) - Altera Digital Health

Permanent, full-time position.

Location: Singapore

Who are we?

Altera Digital Health is a leading global healthcare IT provider and a subsidiary of Constellation Software Inc (CSI). Constellation Software, a publicly traded company on the Toronto Stock Exchange is renowned for acquiring and managing vertical market software businesses.

At Altera, we foster a unique culture rooted in our core values—our unwavering commitment to respect, discipline, innovation and transparency guides every action we take. We have a range of clients across APAC using our own solutions such as our electronic health record (EHR) platform Sunrise™ as well as several third-party solutions we proudly resell into the region. 

Our solutions are designed to help our clients improve performance and better leverage their software to create a more connected, efficient, and effective healthcare system.

Serving the APAC region from offices in Australia and Singapore, our team drives impact through exceptional sales, professional services, and client support. This impact is supported by Altera’s Client Success framework, which is a cornerstone to achieving Altera’s vision of enabling clinicians, empowering patients, and transforming healthcare organisations.

Ready to shape the future of healthcare? Join us and make a difference! 

Are You Ready to Transform Healthcare Partnerships?

We're looking for a highly strategic Client Success Executive (CSE) to join our transforming APAC team at Altera Digital Health. This isn't traditional account management —it's a revenue -generating, client advocacy role where you'll own the complete success journey for a portfolio of healthcare organizations, driving both retention and growth.

If you thrive on translating client goals into measurable outcomes, operating as a trusted advisor, identifying expansion opportunities within complex accounts, and leveraging data and automation to maximise your impact, we want to hear from you.

Your Mission: Growth, Advocacy & Strategic Partnership

As a Client Success Executive, you will own a specialised portfolio of clients across Asia accountable for protecting and growing revenue, elevating client satisfaction and positioning yourself as a trusted advisor who orchestrates internal teams to deliver exceptional digital health solution outcomes.

Key Responsibilities:

Strategic Partnership & Revenue Growth

• Own the complete client lifecycle for existing accounts—from renewal risk mitigation to expansion opportunity development and strategic roadmap alignment.
• Lead Strategic Partnership Reviews (quarterly/annual) to assess performance, identify growth opportunities, and execute segment-based success plans across our client segmentation framework.
• Build and maintain deep C-suite relationships, acting as the primary advocate and strategic thought partner for assigned clients.
• Drive lead generation and expansion opportunities through whitespace analysis, stakeholder mapping, and consultative selling.

Performance, Risk & Advocacy

• Monitor and elevate Net Promoter Score (NPS/KLAS) through proactive management, root cause resolution, and systematic feedback loop closure.
• Leverage automation platforms to access real-time portfolio health scoring, predictive attrition signals, and performance analytics.
• Cultivate reference accounts and advocacy relationships that support pipeline acceleration and competitive positioning.

Operational Excellence & Cross-Functional Orchestration

• Ensure seamless client experience through proactive governance, timely delivery of contractual commitments, and SLA compliance.
• Collaborate cross-functionally with Product, Professional Services, R&D, and Solutions teams to align internal efforts with client strategic objectives.
• Serve as escalation point for complex issues requiring executive intervention, ensuring swift resolution through cross-functional collaboration.

What You Bring

We're looking for someone who blends strategic thinking, commercial acumen, and operational discipline—someone who sees client success as both an art and a science.

Preferred Qualifications & Experience:

• Demonstrated success in a client-facing role, ideally within healthcare technology sector, B2B SaaS, consulting or IT, with a track record of exceeding targets
• Proven revenue responsibility: Experience identifying, developing, and closing expansion/upsell opportunities within existing accounts.
• Healthcare technology experience strongly preferred: Understanding of healthcare industry practices, clinical workflows, and operational use of healthcare software systems.
• Strategic account planning: Ability to develop and execute account strategies with measurable KPIs and business outcomes.
• Executive relationship builder: Demonstrated success building and maintaining C-suite relationships in complex organisational environments.

Skills & Capabilities:

• Exceptional communication (written and verbal), analytical, and problem-solving skills with ability to tailor messaging for technical and executive audiences.
• Strong commercial acumen—you understand business drivers, revenue models, and can translate client objectives into platform value realisation.
• Data-driven decision maker comfortable with CRM platforms, BI tools, and leveraging automation to optimise efficiency.
• Cross-functional collaborator who can orchestrate internal teams and influence without authority.
• Flexible and adaptable—experienced at managing diverse client situations across industries, geographies, and organisational maturity.
• Bachelor's degree preferred

The Altera Commitment

• Work/Life: Standard work week, but with the flexibility and adaptability required to support client needs, which may include occasional after-hours or on-call support during peak times (e.g., end of month/quarter).
• Travel: Up to 25% travel may be required for client site visits and internal meetings.

Our perks

• Be part of a leading global healthcare IT provider
• Flexible work options
• Monthly Medical Insurance Allowance, life and salary continuance insurance
• Employee Share Ownership Program - we will contribute an additional 20% on top of the amount you invest.
• Paid volunteer leave

Ready to make a real impact on digital health outcomes? Apply today and tell us how you can become the next outstanding Client Success Executive at Altera!