Manager, Resource Management

General information

Country India State Telangana City Hyderabad Job ID 47727 Department Infor Consulting Services

Description & Requirements

The Resource Management Office (RMO) Manager – India is responsible for end-to-end workforce deployment, resource fulfillment, and operational capacity alignment for all delivery teams. This manager acts as the regional execution arm of the global RMO vision—ensuring that supply (skills, availability, capacity) meets project and operational demand in a predictable, cost-effective, and quality-focused manner.

This role requires deep collaboration with delivery leaders, service operations manager, service delivery managers and the global RMO lead. The RMO Manager ensures day-to-day resourcing decisions support strategic objectives, operational SLAs, and delivery commitments.

Key Responsibilities

1. Resource Supply–Demand Management
2. Maintain a real-time view of resource supply (skills, availability, billability, leave, bench) across India
3. Match project and operational demand to available resources, ensuring optimal allocation based on skills, experience, and commercial requirements
4. Manage short- to mid-term forecasting; surface risks and gaps to the global RMO lead
5. Monitor pipeline demand and proactively prepare supply (internal mobility, cross-skilling, hiring needs)
6. Coordination with Delivery and Project Leaders
7. Act as primary RMO contact for Delivery Managers and P&L Managers
8. Participate in project initiation, staffing calls, and delivery governance to ensure timely resourcing decisions
9. Ensure assigned resources meet role requirements and project expectations
10. Address resource conflicts, escalations, and workload balancing across teams
11. Execution of RMO Operational Processes
    • Manage regional RMO processes such as:
      • Resource scheduling & redeployment
      • Skills inventory management
      • Timesheet and utilization tracking
      • Bench management
    • Maintain high data integrity in resource management tools
12. Capacity & Skills Readiness
13. Translate global capacity plans into actionable regional execution: hiring triggers, reskilling actions, cross-training and rotation programs
14. Identify skill gaps and collaborate with L&D and delivery leaders to build training/enablement plans
15.  
16. Reporting & Analytics
17. Produce weekly and monthly reporting for utilization, bench, capacity against forecast, and demand fulfillment
18. Provide insights on staffing bottlenecks, key risks, fulfillment trends, and recommended actions
19. Support global reviews and contribute insights to long-term planning meetings led by RMO Lead
20. Governance & Continuous Improvement
21. Ensure adherence to RMO policies, staffing rules of engagement, and SLAs
22. Identify inefficiencies in resource processes and recommend improvements
23. Promote consistent application of global RMO standards

Candidate Profile

• 5–10+ years of experience in workforce management, resource management, or delivery operations in a Managed Services or Consulting environment.
• Strong understanding of delivery lifecycle, skills mapping, utilization management, and staffing models
• Proven ability to manage in a high-volume, fast-paced delivery organization.
• Excellent communication, negotiation, and stakeholder management skills
• Experience with PSA/RMO systems

About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com


Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
Fraud Awareness
We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.
Fraud Privacy Policy
We value your privacy at Infor. You may access our privacy policy here.