Developer, Service Management Platform

Developer, Service Management Platform

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
    Develop high quality solutions on the ServiceNow platforms, considering ITIL and ServiceNow best practices
    Maintain assigned user stories as per the team’s delivery process
    Create simple documentation for implemented solutions according to the teams guidelines 
    Execute code-reviews of fellow developers
    Translate functional requirements into development stories, with technical documentation and effort estimations, based on provided business requirements
    Design, implement, and support the testing, of integrations between ServiceNow and other applications
    Provide simple test plans for implemented solutions as required
    Ensure timely completion of tasks and provide effective (Project) Management status updates
    Coordinate escalations to ServiceNow support via ServiceNow HI self-service portal
    Monitor the health and security status of our instances, and take necessary preventive actions
    Support and train less experienced developers, sharing best practices to enable cohesiveness
    Support all our ServiceNow platforms with support and development activities, as well as other tasks

QUALIFICATIONS & EXPERIENCE
    3+ years of proven working experience in a similar position, executing SNOW platform development
    Proven work experience with ServiceNow ITSM, CSM, TSM, OMT, FSM, TNI, or HRSD modules is considered an asset.
    Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control, deployment
    Basic knowledge of the agile development methodology and ITSM processes
    Fluency in English, any other language is considered as an asset

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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