ITSM Architecture and Design

About the Role

We are looking for a skilled ServiceNow ITSM Developer with strong technical and scripting expertise to design, develop, and support ITSM modules. The candidate should have hands-on experience in configuration, customization, and automation using best coding practices.

You will partner with PMO and IT teams, ensuring our portfolio management operations platform is optimized, integrated seamlessly evolving finance business needs

Skillset and Responsibilities:

ITSM Implementation & Support

• Configure and customize ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB.

• Design and maintain workflows, Flow Designer, and Business Rules.

• Implement Service Catalog and Record Producers.

• Handle integrations with third-party systems.

 

Development & Coding

• Develop client-side and server-side scripts:

• Business Rules

• Script Includes

• Client Scripts

• UI Policies

• UI Actions

• Write optimized JavaScript for ServiceNow platform.

• Develop REST/SOAP integrations.

• Create custom applications using ServiceNow Studio.

 

Performance & Quality

• Follow ServiceNow best practices and coding standards.

• Optimize scripts for performance.

• Debug and troubleshoot issues.

• Perform unit testing and code reviews.

 

Documentation & Collaboration

• Prepare technical documentation.

• Work closely with stakeholders and business teams.

• Support UAT and production deployments.

• Provide training and knowledge transfer.

 

Technical Skills

• Strong experience in ServiceNow ITSM.

• Proficiency in:

• JavaScript

• Glide API

• Script Includes

• Business Rules

• Client Scripts

• Experience with:

• Flow Designer

• REST APIs

• MID Server

• CMDB

• Good understanding of ACLs and security.

• Designed, developed, and implemented several integrations (OOB and custom using REST).

• Supported Hardware Asset Management, Software Asset Management implementations.

 

Functional Skills

• ITIL framework knowledge.

• Incident, Change, Problem Management processes.

• Requirement analysis and solution design.

 

Soft Skills

• Good communication skills.

• Problem-solving mindset.

• Ability to work independently.

• Team collaboration.

• 4 year and more IT experience and in ServiceNow

• Bachelor’s degree in computer science, IT, or related field.

• Good understanding of financial planning, budgeting, and forecasting.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.