Business Systems Analyst - Appian

Healthesystems offers workplace flexibility with a Work-From-Home model, and they are seeking a Senior Business Systems Analyst to collaborate with Agile team members in translating software requirements into actionable user stories. This role serves as a key liaison between business stakeholders and technical teams, ensuring clear communication and effective execution across the Development Life Cycle.

Responsibilities:

• Work closely with business and technical stakeholders to gather, identify, and define detailed business and technical requirements
• Create clear, concise, and well-structured documentation, including business requirements, functional specifications, process maps, and user stories that describe system features and functionality from the end-user perspective
• Analyze and document current and future-state business processes and workflows to support a shared understanding of requirements and solution scope
• Ensure requirements and process documentation align with business goals, objectives, and agreed-upon solution scope
• Conduct research and analysis to determine what the system must do to fulfill requirements across the Software Development Life Cycle (SDLC), spanning all requirement types, including business, functional, non-functional, and transitional requirements
• Clarify and refine requirements with stakeholders to resolve ambiguities, manage expectations, and maintain clear communication across teams
• Analysis may include modeling, journey mapping, story mapping, and, when appropriate, limited code or API review using tools such as Swagger
• Adhere to established BSA standards, processes, and documentation guidelines
• Actively participate in BSA Communities of Practice and assist in the identification, documentation, communication, and maintenance of business analysis practices to ensure alignment with Agile methodology, organizational objectives, and BSA community goals
• Create and maintain informational documentation to support knowledge sharing within the BSA team and Agile Teams
• Operate within a SAFe Agile environment by following established Agile principles, practices, and ceremonies
• Apply Agile documentation principles and support consistent, high-quality execution across iterations
• Refining and maintaining the product backlog using agreed-upon tools such as Jira
• Responsibilities include identifying and documenting user stories, defining and refining shell stories, splitting stories appropriately, analyzing and documenting stories using modeling techniques, performing story mapping, and ensuring stories are properly tied to epics
• Actively participate in backlog refinement sessions and Agile ceremonies, confirming stories meet the Definition of Ready, align with team goals and delivery timelines, and support maintaining at least two iterations of ready work in accordance with SAFe standards
• Facilitate and actively participate in meetings to ensure prioritized objectives are clearly defined and supported for timely execution
• Lead or co-facilitate refinement sessions and contribute meaningfully to Agile ceremonies
• Serve as a bridge between business users, technical teams, and other stakeholders by helping manage differing viewpoints constructively, promoting collaboration, alignment with goals, and a positive working environment
• When needed, provide short-term support by backfilling Agile roles such as Product Owner or Scrum Master, with appropriate guidance
• Provide ongoing support to delivery teams during testing and implementation
• Responsibilities include answering user-story-related questions, collaborating with Product Owners and stakeholders to clarify requirements, reviewing technical designs for alignment with requirements and underlying needs, coordinating user acceptance testing, developing test plans, validating system changes, assisting with script writing, and supporting day-to-day production issues as needed
• Identify and engage with key business and technical stakeholders to ensure their needs, concerns, and feedback are understood and incorporated into system and process requirements
• Collaborate across teams and departments to support successful solution delivery
• Serves as the bridge between business users, IT teams, and other stakeholders, all of whom might have differing viewpoints, requirements, or expectations
• Actively pursue opportunities to develop business analysis, technical, and domain knowledge
• Stay current with industry trends, emerging technologies, and evolving methodologies
• Contribute ideas and creative solutions to improve processes, systems, or services, supporting a culture of continuous improvement and adaptability
• Think outside the box, solve problems in unique ways, and drive improvements that will make a difference in our organization
• Play a key role in the management of the BSA Confluence and ensure process documentation is accurate, up to date, and continuously enhanced, encouraging other BSAs to contribute
• Create informational documentation for BSA team and/or Agile Teams for knowledge sharing where applicable
• Mentor newer analysts and provide training to team members when applicable
• Identify areas of opportunity and guide BSAs with techniques which promote improvement and growth
• Lead and manage larger and more complex projects
• At the request of the business, conduct more sophisticated data and business analysis to solve complex problems
• Engage in strategic planning and provide insights to guide long-term business and technology initiatives
• Collaboratively improve strategies and procedures related to business analysis activities and deliverables

Requirements:

• Bachelor's degree from four-year College or university; plus, six to eight years of related experience and/or training; or equivalent combination of education and experience
• Must have significant hands-on experience with Appian
• Must have hands-on experience with AI
• Must have hands-on experience with process mapping
• An understanding of SQL (Depends on assignment)
• Sense of urgency: The ability to respond quickly and effectively to tasks, deadlines, and challenges, often within a fast-paced or high-pressure environment ensuring that goals and objectives are met in a timely manner without compromising quality
• Analytical Thinking and Problem Solving: The ability to identify patterns, analyze complex data, and develop solutions to problems in business processes or systems
• Communication Skills: Effective communication (written, verbal, and non-verbal) to facilitate understanding and collaboration among stakeholders, team members, and management
• Interaction Skills: The ability to facilitate meetings, work collaboratively with different stakeholders, manage conflicts, and build consensus
• Stakeholder Analysis: Understanding the needs, expectations, and influences of stakeholders, and the ability to engage them in the business analysis process
• Modeling Skills: The ability to create and use various models, diagrams, and visualizations to represent business processes, workflows, or system designs
• Documentation and Specification: The ability to document requirements, processes, and other key artifacts clearly and in a structured way
• Adaptability: The ability to adjust to changing conditions, requirements, and unexpected challenges
• Conflict Resolution: The ability to recognize, address, and resolve conflicts that may arise during the business analysis process or with stakeholders
• Experience in Healthcare, Pharmacy Benefits Management and/or Ancillary Benefits Management, workers' compensation and/or insurance industry
• Experience working in an Agile environment
• Certifications such as Project Management Professional (PMP), Certified Business Analysis Professional (CBAP), SAFe® (Scaled Agile Framework) certifications, or Appian Certifications
• Experience with the following: Java, Mongo, Kafka, DataDog, Splunk, ActiveBatch, SOAP webservice, REST API, MS SQL Server, Jira / Confluence, GIT, SwaggerHub, Appian, MS Office / Power Platform