Business Applications Analyst - Decision Support

UNC Health is an inclusive organization dedicated to improving the health and well-being of the communities they serve. The Business Applications Analyst - Decision Support will design, implement, and manage business systems, acting as a liaison to resolve application issues and improve operational efficiency.

Responsibilities:

• Conducts financial/operational analysis for departmental and institutional planning and process improvement. Identifies through data analysis, opportunities for improvement in business or application processing
• Documents detailed business processes and associated application processing. Assists in development of detailed specifications from which programs will be written
• Formulates/defines scope and objectives for multiple operational systems development and implementation. Collaborates with managers, information systems and finance in defining needs and implementing systems and interfaces. Devises or modifies procedures to solve application problems
• May supervise support staff who are responsible for single departmental systems or aspects of multiple systems. Provides guidance and expertise for problems referred from staff. Hires. evaluates, trains, counsels and disciplines staff
• Oversees the definition, modification and maintenance of the configuration of multiple systems and applications to continually meet the operational requirements of the department's business function
• Provides business process and application support to users. Analyzes and interprets program or system problems and coordinates resolution. Communicates as necessary with vendors and Information Services to resolve problems
• Provides training for users, providing tips and techniques of using systems applications for desired results. Coordinates employee training for new system implementation. Assists with workflow modifications
• Represents department and participates in system wide initiatives to improve efficiency and reach institutional goals/objectives

Requirements:

• Bachelor's degree in Business Administration, Information System Management, Math/Science or related field (or equivalent combination of education, training and experience)
• If a Bachelor's degree: Three (3) years of progressively responsible experience working with information systems
• If an Associate's degree: Seven (7) years of progressively responsible experience working with information systems
• If a High School diploma or GED: Eleven (11) years of progressively responsible experience working with information systems