Sr Staff Desktop Support Engineer

Dexcom Corporation is a pioneer in continuous glucose monitoring technology, aiming to improve health outcomes. The Senior Staff Desktop Support Engineer will provide technical leadership across endpoint technologies, define standards, and oversee global engineering initiatives for Windows and macOS platforms.

Responsibilities:

• You provide technical leadership as the primary engineer across global Windows and macOS endpoint management platforms
• You define and maintain enterprise endpoint architecture, configuration standards, and lifecycle governance models
• You lead strategy, design, and optimization for MECM, Intune, and Jamf Cloud environments
• You develop automation frameworks, scripting standards, and reliability engineering practices that enhance endpoint performance and stability
• You oversee global patching, OS update governance, and enterprise image/configuration quality assurance
• You drive complex cross‑functional engineering programs with Security, Networking, and Identity teams to improve platform performance and security posture
• You mentor engineering staff and elevate global endpoint engineering capabilities through documentation, training, and best‑practice enforcement
• You manage escalations for critical endpoint issues, guiding investigation, remediation, and long‑term corrective action

Requirements:

• 10+ years of experience managing enterprise endpoint engineering in large or multi-site global environments
• Deep hands-on experience administering and engineering MECM/SCCM, including application packaging, OS deployment, baselines, and software updates
• Experience leading teams or functioning as a technical lead, providing mentorship and escalation support
• Proficiency in designing and governing enterprise standards, SOPs, and lifecycle management processes
• Hands-on experience managing macOS environments, including imaging, OS updates, and hardware lifecycle support
• Perform rigorous quality assurance testing of OS images, hardware models, application deployments, and configuration changes
• Understanding of modern endpoint management principles including compliance frameworks, configuration baselines, and endpoint security
• Strong troubleshooting experience across Windows OS, macOS, enterprise applications, hardware models, and desktop technologies
• Typically requires a Bachelor's degree and a minimum of 13+ years of related experience
• At this level a graduate degree may be expected with 6 years of related experience
• Experience with identity platforms (Okta, Entra ID), Agile/ITIL frameworks, or endpoint-related certifications (Microsoft, Jamf, ITIL) is a strong plus