Key skills
Project Management
About this role
IntePros is seeking a Quality & Testing Program Manager to support the Private Brands – NA Consumables team in developing laboratory testing protocols for shampoo products. This role focuses on creating, reviewing, and managing performance testing protocols while coordinating with external partners globally.
Responsibilities:
- Create protocols for laboratory testing of shampoo products
- Review and standardize testing protocols from third-party labs
- Align testing approaches with customer complaints and performance needs
- Ensure comprehensive performance testing coverage
- Develop and maintain detailed technical documentation
- Review and refine protocols for clarity and completeness
- Manage approximately 250+ protocols from different labs
- Reach out to third-party labs to obtain testing protocols
- Coordinate across multiple external partners
- Manage internal and external stakeholders
- Manage high-volume deliverables within tight timelines
- Identify gaps between customer experiences and testing coverage
- Review holistic processes and recommend workflow improvements
- Operate as a hands-on contributor with minimal ramp-up time
Requirements:
- Experience in quality, testing, or compliance within consumer products, CPG, or a related industry
- Familiarity with laboratory testing environments and performance testing methodologies
- Strong documentation review and technical writing skills
- Proven ability to manage high-volume deliverables under tight timelines
- Strong organizational skills and attention to detail
- Ability to work independently
- Ability to coordinate across multiple external partners
- Strong analytical skills
- 4–5 years of general project management experience
- Bachelor's degree required; engineering degree preferred
- Background as a quality technician, quality manager, or project manager
- Lab experience
- Exposure to private label or retailer-owned brands
- Experience working with third-party labs or certification bodies
- Experience supporting global or multi-region programs