Women’s Health & Genetics Customer Service Support Representative -Remote

Labcorp is a leading company in healthcare services, and they are seeking a Women’s Health & Genetics Customer Service Support Representative. The role involves handling a high volume of calls, processing payments, and maintaining patient confidentiality while ensuring excellent customer service.

Responsibilities:

• Source high call volume environment (75 calls per day)
• Research and communicate complex information in a clear/concise manner
• Navigate and work in multiple systems/websites simultaneously
• Process credit card payments over the phone adhering to PCI compliance protocol
• Document telephone conversations clearly and accurately
• Maintain records in billing, including the review of accounts, payment collections and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations

Requirements:

• Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience
• Customer service experience
• Strong verbal and written communication skills
• Organized and detailed
• Knowledge of CPT and ICD 10 codes
• MS Windows, MS Office and database
• Bilingual in English and Spanish
• Healthcare customer service
• High call volume
• 5 plus years of experience in the specialty testing/genetics customer service
• Medicare/Medicaid billing experience
• Professional medical billing and collection practices
• Laboratory Billing and Laboratory Information System (LIS)
• Medical billing and collection practices
• XIFIN experience