Customer Service Representative

Gregory Assurance Solutions is looking for driven individuals to join their team in the life insurance and financial services industry. The role involves responding to customer inquiries, troubleshooting issues, and ensuring customer satisfaction while maintaining accurate records.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot issues and provide solutions with professionalism
• Explain policy details and answer questions about coverage
• Build lasting relationships and ensure customer satisfaction
• Maintain accurate records in our customer management system
• Complete training and certification programs (we'll support you every step of the way)

Requirements:

• Strong interest in helping people and problem-solving
• Excellent communication and active listening skills
• Patient, empathetic, and goal-oriented mindset
• Ability to learn quickly and handle multiple tasks
• Willingness to complete company training and certifications