Project Manager

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. The Project Manager role is responsible for facilitating high-level project execution, maintaining client relationships, and overseeing the full lifecycle of complex research projects while ensuring adherence to quality standards and operational best practices.

Responsibilities:

• Serve as the senior point of contact for enterprise clients, ensuring clear communication, strong stakeholder confidence, and a consistent, high quality experience throughout the project lifecycle
• Develop a comprehensive understanding of each client’s business priorities, industry environment, and organizational structure to inform tailored project and program strategies
• Lead client meetings, strategic discussions, and project reviews with professionalism, clarity, and a consultative approach
• Proactively identify client needs and project risks, recommending effective solutions to maintain alignment, mitigate issues, and support successful outcomes
• Set and manage expectations related to scope, timelines, feasibility, sampling plans, fieldwork milestones, deliverables, and operational considerations
• Cultivate long term, trust based relationships that position Forsta as a strategic partner and an extension of the client’s internal team
• Guide clients through complex, multi phase or multi country programs, providing direction on best practices, operational workflows, and project requirements
• Promote and drive adoption of Forsta tools, platforms, and recommended processes to enhance project efficiency, consistency, and data quality
• Oversee the full lifecycle of high complexity research projects—from initial scoping and kickoff through execution, quality assurance, fieldwork oversight, delivery, and closeout
• Ensure strong internal alignment by coordinating cross functional teams, communicating requirements and risks, and contributing to account growth through outstanding service delivery
• Ensure all project activities adhere to Forsta’s quality standards, compliance requirements, and operational best practices to maintain consistency and excellence across engagements
• Prepare clear, accurate, and timely project documentation—including scopes, timelines, status updates, and post project summaries—to support transparency and organizational alignment
• Support long term account health by identifying patterns, insights, and operational improvements that enhance the client experience and strengthen Forsta’s strategic value

Requirements:

• 5+ years of Project Management experience, including 4+ years in Market Research or Research Insights, with a proven ability to lead large, complex, or enterprise level programs
• Demonstrated success building and sustaining consultative, trust based client relationships, serving as the primary client lead for multi phase or multi country initiatives
• Strong command of survey operations and fieldwork workflows, with familiarity in research methodology, sampling logic, and data interpretation concepts (preferred but not required)
• Hands on experience with survey platforms, including Forsta Surveys (Decipher), and the ability to guide clients and internal teams in platform usage and best practices
• Exceptional communication and executive level presentation skills, with the ability to simplify complex topics for diverse audiences and influence decision making
• Advanced technical proficiency, including strong MS Office fluency (Excel, PowerPoint, Word), and comfort working with tools such as Salesforce, Jira, Teamwork, and Slack
• Strong commercial and financial acumen, including experience supporting account growth, building budgets, forecasting, and managing project margins