Senior Customer Success Manager

Axon is on a mission to Protect Life by addressing critical safety and justice issues through their ecosystem of devices and cloud software. The Senior Customer Success Manager will build long-term strategic partnerships with larger customers, ensuring they achieve their operational goals by utilizing Axon's products effectively.

Responsibilities:

• Engage with your customers through regular calls, business reviews and daily needs
• Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
• Create success plans for your customers and document customer progress toward established goals and results
• Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
• Communicating major milestones and updates to Sr. Leadership on a regular basis
• Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls
• Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
• Learn and share industry best practices in order to solve customer needs