Director, Product Management (Autopilot Services)

AgentSync is a powerful Compliance as a Service solution that integrates regulatory database sources with core business systems. The Director, Product Management (Autopilot Services) will guide and grow the Autopilot business, developing managed services offerings and optimizing processes while cultivating a high-performing team.

Responsibilities:

• Cultivate a high-performing team by developing individual team members and setting clear expectations and definitions of success for the team
• Evaluate, develop, and make recommendations for all of our managed services offerings - including pricing, bundling, and delivery
• Manage the PnL for Autopilot services
• Deliver a thoughtful, long-term roadmap for managed services, aligned with the corporate strategy, to optimize the success of our business overall
• Definition, execution and reporting on the team OKRs
• Create and improve team operations, including processes to optimize collaboration across teams, and documentation
• Investigate, define, and implement automations to drive efficiency and accuracy; own the metrics for the team to get you there; be obsessed with measurement and continuous improvement for both the business and the customer value delivered
• Collaborate closely with the product team to share feedback on pain points and bottlenecks, and to provide guidance on future features and enhancements
• Collaborate closely with the customer success team to ensure value for our shared customers, including handling customer escalations
• Collaborate closely with automation engineers and our analytics team to understand how processes can be optimized or automated
• Collaborate with third party vendors to build partnerships that result in measurable growth or ROI for the business

Requirements:

• 5+ years of strategic product management experience, ideally for a service product
• 2+ years of leading & developing a high-performing team
• A strong track record of problem solving and a 'roll up your sleeves' mentality
• Experience in the insurance or insurance compliance industry, including licensing compliance
• Experience with Salesforce is a plus
• High growth startup experience is a plus