Senior Solutions Engineer (Pre-Sales)

Mimica is dedicated to empowering enterprises and individuals to work more efficiently through AI-powered task mining. The Senior Solutions Engineer will lead demos, manage technical evaluations, and act as a trusted advisor to customers, ensuring successful implementation and driving account growth.

Responsibilities:

• Leading demos and supporting technical evaluations for the Mimica platform, ensuring a path to value realization and positive ROI
• Building and executing POC plans with success criteria, managing scopes, expectations, and timelines, and acting as the point of contact for questions, issues, or escalations
• Serving as the Voice of the Customer, providing insights to engineering and product teams and input for improvements and new feature development
• Contributing to product documentation by adding clear explanations, examples, and how-to guides
• Partnering with Marketing to deliver educational content such as blog posts, tutorials, and presentations
• Assisting BDRs in identifying compelling use cases and tailoring messaging to value drivers specific to each industry, vertical, or function
• Nurturing strong relationships with key decision-makers at all levels, turning them into advocates and champions
• Acting as a trusted advisor for customers, deepening relationships and driving account growth including renewals and upsells

Requirements:

• Background in Solution Architecture, Sales Engineering or Implementation/Management Consulting, shaping solutions that add strategic and quantitative value
• Experience in devising and delivering complex enterprise software/SaaS solutions, tying them to customers' business initiatives, pain points and long-term roadmaps
• Track record of successfully scoping, managing and executing pilots and production implementations, overcoming objections and removing friction in the pre-sales process
• Superior communication skills with the ability to switch between being deep in the weeds and taking the 10,000-foot view when presenting to stakeholders
• Empathy and product intuition – absorbing and interpreting feedback and working through and with others across functions to continually evolve Mimica's capabilities
• Desire to continuously learn and improve your knowledge of our platform, our differentiating value and advancements in the Intelligent Automation domain
• Knowledge of AI, task mining, process transformation or related markets
• Experience in successfully introducing B2B products to the market and/or new verticals
• Comfortable working within high-growth environments – delivering value quickly and iteratively