Senior Technical Project Manager

Consensus Cloud Solutions is a leading digital cloud fax and interoperability solutions organization focused on connecting healthcare providers and technology innovators. The Senior Project Manager II will lead complex, high-risk initiatives, acting as a strategic partner to business and technology leaders while ensuring maximum business value through effective project execution and problem-solving.

Responsibilities:

• Lead the end-to-end planning and execution of the organization’s most complex and high-impact initiatives
• Consistently seek out and manage high-risk projects, ensuring they deliver maximum business value
• Rapidly decompose ambiguous problems into executable workstreams
• Proactively identify potential problems and solve or escalate them effectively without overreacting, ensuring cross-team dependencies are managed from discovery through production
• Proactively research, vet, and introduce new industry best practices and innovative tools to the team
• Utilize expertise in project execution to elevate the entire team's capabilities and drive operational improvements
• Demonstrate an exceptional ability to maintain momentum through ambiguity
• Act as the team's productivity standard by unblocking critical paths, removing impediments, and driving work to production with urgency
• Apply deep domain expertise to master new, complex areas quickly
• Partner with Product, Engineering, and Design to balance scope, quality, and speed while preserving product intent
• Communicate complex topics to larger, less familiar audiences with confidence
• Ensure delivery commitments are visible and credible, and write comprehensive documentation to support execution
• Lead by example regarding work ethic, attitude, and professionalism
• Influence peers positively, mentor informally, and contribute to a positive team environment while taking ownership and demonstrating accountability
• Lead 'Post-Mortem' or Root Cause Analysis (RCA) meetings following critical incidents to prevent recurrence
• Assist in the recruitment and interviewing process for new Program Management talent
• Represent the Technology organization in executive-level status reviews and strategic planning sessions
• Perform other duties and responsibilities as required, assigned, or requested

Requirements:

• 7+ years of experience in Technical Program Management or Technical Project Management
• 7+ years of experience working directly with software engineering teams in a SaaS environment
• 7+ years of hands-on experience with Jira
• Proven track record leading medium-to-large, cross-functional software initiatives across multiple teams
• Experience owning program strategy and end-to-end delivery for platform or infrastructure initiatives
• Technical Fluency: Demonstrated ability to engage in architectural and implementation discussions with engineering leads
• Project Leadership: Models exemplary resilience; influences standards across the team
• Domain Expertise: Masters complex domains quickly; trusted strategic partner
• Communication: Articulates complex data to diverse audiences; strong documentation skills
• Initiative: Anticipates future risks; proactively solves issues before impact
• Productivity: Maintains high output during ambiguity; unblocks critical paths
• Leadership: Influences without authority; mentors and builds positive culture
• Background in scaled or complex software development organizations
• Bachelor's degree in Computer Science, Business, or a related technical field (or equivalent practical experience)
• Proven ability to lead without authority and influence outcomes through preparation, credibility, and execution
• Experience driving operational improvements and delivery metrics at scale
• Experience working in highly regulated industries
• Knowledge of HITRUST and/or FedRAMP High