Customer Service Representative -May 2026 Start - Inbound Only

Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through their inbound call center. The role involves answering incoming calls, assisting customers with their questions, and providing excellent service while documenting call details and solving problems.

Responsibilities:

• Answer incoming calls and assist customers with their questions
• Provide excellent service with a positive approach
• Document call details in our systems
• Solve problems and help customers find solutions
• Work with a variety of people and build positive relationships
• Stay up-to-date on our processes and procedures

Requirements:

• High school diploma or GED
• Great communication skills and a desire to help others
• Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)
• Attention to detail and reliability
• Ability to adapt and work well in a team
• Ability to obtain and pass a VA government background check
• Two forms of valid ID (one must be a REAL ID or U.S. passport)
• U.S. citizenship (work sponsorship not available)
• 1 year of call center experience
• General office skills and knowledge of standard office computer equipment