Director Technology (Fundraising/Platforms)

Resonaite is seeking a fulltime/permanent Director of Fundraising Technology & Platforms, responsible for the stability, delivery, and continuous improvement of the organization’s fundraising technology ecosystem. The role involves leading operational oversight, managing relationships with vendors, and ensuring reliable data integrations while supporting major transformation initiatives.

Responsibilities:

• Lead the operational oversight and continuous improvement of fundraising technology platforms, ensuring stability, reliability, and performance
• Deliver platform enhancements, automation workflows, donor journey builds, and campaign enablement initiatives
• Establish and manage structured service delivery processes for fundraising technology requests, including intake, prioritization, and tracking
• Partner with fundraising stakeholders to translate business needs into technical requirements, delivery plans, and platform capabilities
• Manage relationships with external vendors and technology partners supporting fundraising systems and digital engagement initiatives
• Ensure reliable data integrations and operational processes between fundraising platforms and core systems
• Monitor delivery performance, identify operational risks, and implement improvements to strengthen platform and service delivery outcomes
• Support major transformation initiatives such as CRM modernization, automation programs, and future-state fundraising technology improvements
• Lead and mentor team members supporting fundraising technology delivery and promote strong operational and delivery practices