Product Operations Manager / Sr. Product Operations Manager

Applied Systems, Inc. is a worldwide leader in insurance technology, seeking a Product Operations Manager/Sr. Product Operations Manager to join their Product Operations Team. This role focuses on driving process optimization and governance throughout the Product Development Lifecycle, particularly in Go-To-Market and Post-Launch Success functions.

Responsibilities:

• Lead and manage high-priority, cross-functional projects related to process optimization and governance, ensuring alignment and consistency across Go-To-Market (GTM) and Post-Launch Success initiatives ultimately driving desired business outcomes
• Effectively collaborate with individuals across various functions and SBUs at all levels, fostering a cooperative and productive work environment
• Define and prioritize milestones to streamline processes for POMs, ensuring timely delivery and keeping stakeholders informed of any progress or changes
• Develop and oversee processes and governance for incorporating metrics and required instrumentation into GTM and Post Launch processes, driving teams toward actions and outcome achievement
• Proactively identifies and communicates potential risks/issues, assessing their probability and potential impact, and develops strategies to manage risks
• Communicate critical issues and decisions to leadership, driving alignment and ensuring action is taken to maintain consistent governance of processes
• Resolves cross-functional issues within projects and programs effectively, demonstrating leadership without positional authority
• Defines, documents, and establishes best practices for product operations, working with team to implement standardized processes that enhance operational efficiency and consistency
• Take ownership of the tools supporting GTM and Post-Launch efforts, leading their implementation, training, and adoption, while proactively identifying opportunities for optimization and improvement
• Mentor team members, acting as a resource for colleagues with less experience and enhancing their professional development

Requirements:

• 3 – 5 years of experience in Product Operations and/or Product Management
• Strong leadership, communication, and strategic planning skills, with a proven ability to adapt to change and translate it into action plans
• Highly proficient in collaborating effectively, resolving interpersonal issues blocking project success, and facilitating team member contributions
• Driving product adoption and growth initiatives, ensuring successful user engagement and expansion
• Familiarity in product adoption best practices, tools, and techniques to optimize product adoption and customer retention
• Demonstrated experience leading multiple concurrent cross-company projects to successful outcomes
• Effectively influences without authority, with a proven history of aligning cross-functional leadership around shared goals and strategies
• Consistently applies a resourceful, solution-oriented approach to complex challenges
• Demonstrated ability to coach and consult across teams, driving collaboration and adapting PDLC communication to suit a variety of stakeholders
• Proven track record in leveraging analytics and driving process improvements to enhance operational efficiency and decision-making
• Demonstrated knowledge of Pendo, JPD, Power BI and JIRA
• 5 -7 years of experience in Product Operations and/or Product Management
• Exceptional leadership, communication, and strategic planning skills, with a proven ability to adapt to change and translate it into action plans
• Skilled in leveraging voice of market insights and roadmap planning tools to inform strategic product direction, regardless of specific platform
• Extensive knowledge of Pendo, JPD, Power BI and JIRA
• Experience in a leadership role within product operations or technical program management, ideally within a technology or software company, is a plus
• Insurance industry experience
• Familiarity with other Product Management tools, such as Jira Product Discovery, Jira Advanced Roadmaps, and customer feedback tools