Chief Retail Banking Officer

 

Summary 

The Chief Retail Banking Officer (CRBO) is Academy Bank’s Retail Banking business development and sales leader.  The CRBO is responsible for the execution of the Bank’s retail strategy for the entire retail banking organization consisting of a network of over 80 banking center locations in five states.  A successful CRBO is enthusiastic about driving growth, delivering excellent client service, strategic in developing and promoting bank products to individuals and businesses, focused on retaining clients, ethical in delivering core deposit and account growth, and passionate about creating an atmosphere that supports engaged Associates. 

 

Responsibilities 

• Responsible for sales oversight and the results of the retail bank. This includes strategic direction, sales operational and financial goals for the retail banking network that includes Retail Banking Centers (“RBCs”) and In-Store Banking Centers (“ISBCs”) in five states. 
• Develops branch sales, operational, and service delivery goals and solutions and monitors results to attain objectives for service, profitable growth, and efficiency.
• Establishes Bank product sales and service goals and activity, oversees sales management programs and accountabilities. In collaboration with the Chief Sales Officer, implements consistent and effective sales management processes across the entire Retail banking footprint that drive results.
• Responsible for executing the Bank’s branch of the future strategy that focuses on client self-service technology, utilization of branch staff bandwidth for sales preparation and client service needs, and outbound sales activities.
• Leads an effective small business platform focusing on core deposit opportunities, business payments, small business lending ($250k or less) and referrals for treasury management services.
• Manages and has oversight for the Bank’s Universal Banking Center that provides service and sales support for the branches, bank client, including through online banking, chats, and a fleet of Interactive Teller machines.
• Manages and has oversight for the Bank’s Regional Operations Managers (ROM’s) branch support providing consistent operational controls throughout the branch network.
• Implements strategies and tactics to maximize retail branch staff productivity – especially during off-peak times during the day/week.
• Develops plan to increase client satisfaction scores and deepen client deposit relationships.
• Ensures consistency of policies and processes throughout retail network where consistency creates efficiencies or other positive business results but must recognize where differences in In-store and RBC’s call for divergent approaches.
• Travels to markets in five states with enough regularity to observe and provide substantive guidance to the teams in those markets.
• Committed to personal growth and development of Associates daily, reviewing goals and working towards personal development, as well as providing development of all Retail associates. Ensures consistent, thorough, and meaningful on-the-job training and onboarding of all Retail associates.
• Promotes the sales and service culture through coaching, guidance, and staff motivation.
• Participates in community events to increase the Bank’s visibility and to enhance new and existing business opportunities.
• Serves on Bank committees as appropriate.
• Leads change and communication efforts within the retail network to ensure full buy-in and goal execution.
• Completes special projects as necessary and requested
• Leads by example to ensure client experience is “fast, easy, and personal” consistent with Company client service standards and that all retail outlets provide seamless, consistent client experience.
• Supervise others, including interviewing, hiring, performance management, motivating, and training.
• Conduct regular meetings and provide frequent feedback to associates to develop them and provide a career path.
• Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Working at the worksite during regular business hours and/or assigned hours.
• Other specified duties as assigned.

 

Qualifications

 

Skills

• Strong attention to detail and ability to complete work accurately.
• Ability to organize work.
• Strong written and verbal communication skills, required.
• Effective and independent problem solving daily.
• Proven track record of business development skills, preferred.
• Strong written, verbal, presentation, and organizational skills.
• High emotional intelligence with proven ability to motivate and coach others.
• Effectively and independently solves problems with effective results.
• Proficient in Microsoft Office suite of products.
• Team Player 

 

Education & Experience

• Bachelor’s degree from an accredited four-year college or university in business administration, finance or related field, required; advanced degree in banking or related field or master’s in business administration, preferred.
• 15+ years in commercial and retail banking required; experience with instore retail banking preferred with ability to demonstrate thorough understanding of retail banking loan and deposit products and operations.
• 10+ years of management experience.
• Demonstrated ability to develop and promote bank and banking products and lead efforts to grow core deposits.
• Up to 35% travel to Arkansas, Colorado and Arizona. Remaining travel in Missouri and Kansas.

 

Physical Requirements

The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.

 

Compensation & Benefits 

Full‐time associates are eligible for our benefits package:

• Medical
• Dental
• Vision
• 401(k) plan
• Company paid life insurance
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays 

 

This position will remain open until a qualified applicant is hired.