TECHNICAL EXCELLENCE LEAD

 Salary: $90,000-$105,000

 

Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland.

 

Our award-winning designers and consultants create world-class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment.

 

Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients’ side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most.

 

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients’ needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense. And we design effective technology systems regular people can actually use. But we’re only as good as our people.

 

We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions.

 

Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on-site catering, executive dining rooms, and other managed services.

Job Summary

Position Overview

 

Waveguide’s hospitality team believes in using technology to elevate the human connection by inspiring confidence in our client partners. The confidence our world-class audiovisual technology hospitality team inspires allows our clients to deliver events that drive engagement – the gold standard of any successful meeting. To do that, our hospitality team is guided by our HERO ethos, which ensures we observe, respect and reflect our clients’ unique culture back to each attendee at all meetings and events. 

 

• Hospitality – Always listening 
• Excellence – Always improving 
• Resilience – Always flexible 
• Ownership – Always trusted 

 

That’s where the Technical Excellence Lead comes in. The Lead’s main role is to provide technology leadership and oversight to their contract and its locations. Leads are by nature managing the unique components of the service, not the people delivering the service. The Technical Excellence Lead’s responsibility is to ensure the onsite delivery of technology standards, preventative maintenance routines, and break fix project management. Their main focus will be technology uptime in order to instill confidence in the client employees that the technology will maximize engagement in their meetings, every time.

 

The Technical Excellence Lead will report to either the Technology Hospitality Manager or the Technology Hospitality Director. They will not be responsible for managing personnel and will not have any direct reports.

Responsibilities

• Develop data collection structure for preventative maintenance and equipment upkeep
• Continually analyze data to identify trends or systemic concerns with integrated technology systems
• Plan and execute the installation and configuration of AV equipment
• Act as a technical escalation point when issues are experienced with AV and UC systems
• Consult with team members and clients on complex technical event requirements
• Create and manage structure to collect accurate records of installations, maintenance, and repairs
• Stay up-to-date with the latest AV technologies and industry trends
• Offer insights and recommendations for equipment refresh and upgrade
• Manage and direct technical teams in execution of SOW
• Coordinate with Technology Hospitality services teams globally
• Act as the technical liaison to integrators and internal Waveguide resources
• Provide project management and technical consultation
• Manage AV installation and maintenance vendors
• Prepare monthly reports
• Maintain ticketing, logging, and asset management
• Liaise with contractors and vendors
• Document videoconferencing support
• Provide consultation and education on presentation technology
• Ensure troubleshooting and preventive maintenance documentation
• Coordinate escalation of issues
• Facilitate scheduled meetings
• Maintain understanding of new technology
• Schedule and attend client meetings as needed
• Provide technical oversight to assist project teams with the deployment and verification of technology systems and associated infrastructure for new building construction and renovation projects
• Take ownership of projects and the processes. Challenge ideas and find ways to improve work products and processes
• Verify the deployment and proper functioning of technology systems at client locations and offsite staging facilities 
• Assist the project team with project delivery, including meeting preparation and participation, report writing, and general coordination
• Provide regular project updates and reporting to owner. This will typically include lists of non-compliant items identifying relevant dates and responsible parties
• Troubleshoot audiovisual and videoconferencing related technology 

Required Core Competencies

• Working knowledge of basic contract language and agreement structures
• Ability to perform basic mathematics in a business environment
• Ability to produce a forecast and operate within a designated budget
• Ability to influence decisions by key client stakeholders using data and operational insights
• Familiarity with event production roles and functions
• Strong understanding of commercial/institutional technology applications and operations, including audio systems, video display technology, unified communications, digital signage, networked signal distribution and complex automation and control  
• Significant experience with commercial/institutional building design and construction, including understanding of common building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.) 
• Ability to absorb business data and translate into actions with designated business outcomes
• Ability to communicate clearly both verbally and in written form
• Ability to absorb and understand written business communication and respond professionally and hospitably to every situation

Preferred Qualifications

• Working knowledge of:
  • Commercial construction projects and phases
  • Construction drawings
• Ability to read and apply AV line drawings
• Ability to offer operational insights during the design phase of AV construction projects

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

 

Associates at Waveguide are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

 

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Waveguide.pdf

 

Applications are accepted on an ongoing basis.

 

Waveguide maintains a drugfree workplace.

Req ID: 1512385

Waveguide 

XUE BAI 

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